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All 26 Lakewood hotels

Sheraton Denver West Hotel

3.5 of 5
360 Union Boulevard, Lakewood, CO 80228
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Ranked #8 of 26 hotels in Lakewood
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154 reviews from our community

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Traveller rating
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Date Rating
Nashville, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 June 2013

In need of some serious TLC! A/C barely cooled on a 92 degree day, water could not be properly regulated in the shower and the tub drained excruciatingly slow... almost as deep as a bath. Upon check in I discovered a discarded used tea bag and wrapper in the trash can. Which of course made me wonder how clean the... More

Was this review helpful? Yes 1
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
6 June 2013

We wish we could have known about these issues while this guest was still here so we could make corrections and "make it right". It sounds like we provided an unsatisfactory experience and that is unacceptable to us. We have a great team at the Sheraton Denver West and we are ALL committed to our guest's satisfaction. This is a... More

Alexandria, Virginia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 May 2013

This Sheraton is tucked between mountains and a view of the Denver skyline. The rooms are very modern and quite cozy. The staff is very accomdating. I was able to secure a complimentary continental breakfast for the duration of my stay which exceeded my expectations. Staying here again, whether business or plesure, is a high consideration of mine.

Was this review helpful? Yes
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
28 May 2013

Thank you for choosing to stay at the Sheraton Denver West and for taking the time to tell us about your stay. We're glad that you enjoyed your experience and that well be a "high consideration" the next time you evaluate your hotel options in our area. Best wishes for great travel experiences, More

River Falls, Wisconsin
Top Contributor
141 reviews 141 reviews
16 hotel reviews
Reviews in 45 cities Reviews in 45 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 23 May 2013

I stayed here three nights for a in-hotel business workshop. When you check in, they ask if you want a "city view" or a "mountains view". I chose mountains, but the view is really only foothills, but better than looking the other way at urban sprawl with downtown Denver buildings far off in the distance.You look west to the mountains... More

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See 2 more reviews by traveltheworld012 for Lakewood
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
28 May 2013

Thank you for your complimentary review. We're glad that you enjoyed our Sheraton Suite Sleeper beds and our location. Best wishes for great travel, More

Provo, Utah
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 19 May 2013

We stopped at this hotel overnight on a 4 day roadtrip out west. It was convenient to the main highway, located near restaurants and easy to find. Oddly enough, we ran into a snowstorm (even though it was May) and were grateful for the underground parking area. The staff was incredibly friendly, the bed was comfortable and our room had... More

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
21 May 2013

Thank you very much for your compliments and for choosing to stay at the Sheraton Denver West! We'll hope to serve you again soon and wish you lots of great travel experiences in the mean time. Best wishes, More

Willmar, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 11 May 2013

Stayed here b/c everything in Denver was booked. Hotel was pretty average. Nice distance between Denver and Red Rocks. Got a great car service just out the front door. Staff were nice and accommodating. Restaurant, La Cave, was just ok. Overall, a typical hotel - nothing stood out. Rooms are starting to look a worn.

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
16 May 2013

Thank you for taking the time to tell us about your experience. We're glad that you appreciated our proximity to Red Rocks Park (such a distinctively Colorado experience!), transportation and team member service. Please contact us directly to tell us about your restaurant experience as we'd like to know what we can do better. 303-987-2000 Best wishes, More

Advance
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 April 2013

I had the best customer service I have ever received at a hotel. Everyone was so friendly, especially the staff that took care of meals during a conference. Rex & Sean were nothing short of nice, friendly, and super obvervant during meals. I would recommend this hotel to anyone traveling to that area.

Was this review helpful? Yes 1
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
24 April 2013

Thank you very much for your complimentary review! We're glad that you enjoyed our customer service and we will be sure to recognize Rex and Sean for their efforts. We sincerely appreciate your business and look forward to serving you again soon. Best wishes for great travel experiences, More

Chicago, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 18 April 2013

Check-in rudeness, zero upgrade, sleepless room... Heating system loudly growls on and off, each hour/by the hour..; bathroom 36" wide/6 feet long..beyond being real tight; exposed electrical cords slip in & out of sockets, turn off lights without warning; ahh..the 12th floor lounge..comfortable for maybe 10 guests..zero seating available at cocktail time. Recent renovations...didn't materially improve

Was this review helpful? Yes 1
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
19 April 2013

Thank you very much for taking the time to tell us about these experiences. We are very sorry hope that you'll contact us directly so that we may take care of your needs and address each issue properly. We will look forward to your call: 720-963-2026 More

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5 of 5 stars Reviewed 16 April 2013 via mobile

We came in to town for the weekend for a scuba class. They welcomed us and our dog with warmth and friendliness. Diana at the front desk was very nice and helpful. Our heating/cooling system didnt work and they sent up engineering in a flash and when nothing could be done they upgraded us to a suite, and Robert the... More

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
18 April 2013

Thank you! We're glad that you enjoyed your stay and hope that we'll have the chance to serve you again soon! More

Colorado Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 April 2013

Every time I visit Red Rocks, I like to stay here. The rooms are nice, roomy, and clean. The staff is very friendly and helpful. The atmosphere is relaxed and enjoyable. The BEST part is the check out time: 1 PM! So if you're at a late concert the night before, you can enjoy the hotel the next morning...sleep in,... More

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Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
16 April 2013

Thank you very much for staying with us and for your complimentary review. We're glad that you enjoyed our clean rooms and friendly/helpful staff. Yes, the 1pm checkout can make the difference between a great stay and a hurried morning after a concert. La Cave restaurant has quickly gained a reputation for great food and service and we're happy to... More

Boston
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 April 2013

I stayed at this hotel in November, and liked it so much that I re-booked in March (despite other hotels being closer to my work location). Check-in was a breeze, and I was treated warmly (this became a theme for the stay) and efficiently. My room was fine in every way. The TV was great, the bed super comfortable, the... More

Was this review helpful? Yes
Management360Union, Manager at Sheraton Denver West Hotel, responded to this review
8 April 2013

Thank you BizTravelGuy for your complimentary review. We're glad that you enjoyed your stay and sincerely appreciate you taking the time to tell us about your positive experience. We'll hope to serve you again soon and wish you lots of great travel experiences. More

 
 
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Additional Information about Sheraton Denver West Hotel

Also Known As:
Sheraton Lakewood
Lakewood Sheraton
Address: 360 Union Boulevard, Lakewood, CO 80228
Phone Number:
Region: United States > Colorado > Lakewood
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Lakewood
Price range (per night): S$148 - 247
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Denver West Hotel. Enjoy the spectacular beauty of the Rocky Mountain foothills or unobstructed views of the skyline from our comfortable guest rooms. ... more   less 
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