I would definitely go somewhere else. These people screwed up the charges to my credit card and it has been three weeks and they still haven't fixed it. They don't return messages, had to take my credit card information multiple times, and don't answer the phone when you call. Shelley, the front desk manager, is completely incompetent. I have spent...
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Dear Ms. Tracey J. Thank you for your feedback. I apologize for your method of payment inconveniences while staying with us. I made every attempt to address your method of payment issues in a timely manner. Often times, banks will require more time to process credits, and I do apologize that this exceeded your time frame. Your charges are all...
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On a fun trip and didn't make reservations until day before. Discovered not much available near Estes Park on short notice. This was perhaps 45 min drive. Got this on Hotwire, and a bit leery after I read reviews but we were pleasantly surprised. Very clean, nice room. Quite, good included with stay breakfast. I would definitely stay here again,...
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Thank you for your review, "kiskangel". We appreciate your comments. We look forward to having you stay with us again! Sincerely, Shelley
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When checking into the hotel the person at the desk charged my credit card 3 times for my stay. When I asked about it he assured me I was only charged once and the printer on the machine just wasn't working. He said he had canceled out the first two charges. The next day just to be assured I called...
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Ms. Peggy G. We sincerely apologize for the inconvenience that was caused to you. Hopefully you can use the extra points that were added to your account to give us another try. We value all of our guests and look forward to the opportunity to have you stay with us again!
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We recently came to nearby Frederick, CO for a memorial service for our sister on September 5th. Three weeks ahead of time I reserved one room with two queen beds for Friday through Sunday, and one room with two queen beds for Saturday and Sunday. When my wife, son, and I arrived on Friday, we were given the room we...
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Mr. Ray W. want to thank you for your feedback. We work hard to make guests have a wonderful experience here at Best Western Inn and Suites Firestone. On behalf of the entire staff I want to apologize for your negative experience here with us. We would like to invite you back to give us another try. Again, we sincerely...
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I think if the hotel had someone at the desk over-nite, or some kind of security system, this might not have happened. I don't recall coming into the entrance where there was some one at the desk. Always had to call them out from somewhere in the back.
We apologize for the inconvenience that was caused to you during your stay with us. We do have someone here at the desk 24-hrs every day. Again, we sincerely apologize for any inconveniences that were caused to you.
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We did not have a good stay, the staff is rude and the rooms are very dirty.
I would like to thank you for your stay with us at the Firestone Best Western. I apologize for your less than superior experience with us. Our staff was made aware of the situation and has been retrained on the emphasis of providing our guests with the the utmost courtesy as well as ensuring that our rooms are spotless. Again,...
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On our roadtrip through the US this was our first hotel. Very large and clean rooms - looked very new. Good start for rocky mountains national park. No negatvie things to say. On the Pro-Side_ the much better than average breakfast which we really enjoyed
stayed here a few nights on a recent holiday - if you want easy access to the Rocky Mountains and places like Boulder then this is an ideal base if you don't mind staying just off the Interstate/out of town. Longmont is nearby, although there are a few places to eat that are closer, and there is a gas station...
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My husband & I stayed for just 1 night. Staff was friendly, continental breakfast was good, rooms were clean. Not far off the main highway...what more can you ask for? This hotel is fairly new, so all rooms are new, and not warn out. Had a king room, plenty of room. We didn't spend much time there, but it was...
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