I had high expectations for this hotel, but was disappointed. We had booked a package that included wine in the room, which you select ahead of time (there were only 3 choices), and the wrong one was in the room (is it that hard to pick the right one, or right color even, at a "top" hotel??). I was pretty...
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Dear Valued Guest -
We apologize for our inability to make your stay a wonderful and positive experience. We try very hard to please all of our guests and are deeply disappointed we we are unable to do so. We have spoken with the entire staff regarding your concerns and will continue to strive towards 100% guest satisfaction.
Sincerely,
Cliff...
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