I was completely irritated that they charge you 10% if you have to cancel--no matter how far in advance--if you made your appointment online, but not if you made it by phone. When I complained about this to one of the owners and explained that it discourages people from booking online, she absolutely refused to acknowledge my point. The rooms... More

This was my first time staying in Pagosa Springs and I suspect the entire town is full of outdated hotels. It's hard to tell if Pagosa Springs Inn and Suites is better, worse or about the same. That being said, the people working there were very nice. They had a business center but most of the equipment in it was... More

Good Hotel Getting old but everything in this Town can't afford to upgrade During this reccesion,

Friendly service from Chester the owner of the hotel checked me into my room. The king beds are super comfortable. I got the jacuzzi room which isn't normal for me but it is worth it, so relaxing after a day of riding the best snow in Colorado!

My wife and I were out there for thanks giving with the in-laws, so we decided to take a night off and take a brake off at the hot springs. It was a pretty cool experience if you have not done it. The pools went from around 90 degrees to the hottest one at 111!!! We only managed to stay... More

This hotel was very nice, has a decent spread for breakfast. Clean rooms and helpful staff.

Pagosa Springs is one of those oases mostly devoid of chain hotels and restaurants. The Pagosa Springs Inn was well-maintained, the staff was friendly, and our room was spacious and comfortable; it even had a sofa (although I don't think it was a sleeper). The hot and cold water pipes to our sink were reversed. The whirlpool was very hot,... More

We spent 6 nights at the Pagosa Inn & Suites. Everyone was extremely nice. Breakfast was good. The rooms were clean & spacious. A short drive to downtown and nearby attractions. Would highly reccommend staying here your next trip to Pagosa Springs, CO.

very dirty had to clean shower before using,comforter was dirty,towels were worn out. manager stated maids had been with him for 7 years, guess they are still learning how to clean a room, towels were worn out because THEY would steal good ones stated manager. wont be a return stay at this location. Pagosa Lodge just same price with clean... More