Just as everyone else has expressed, the hotel could use a face-lift and modernization. The wallpaper, carpet, and furniture all herald from a bygone era and everything looks worn and tired (except the front desk - nice first impression there). What really dissatisfied me, however, was being very thirsty in the middle of the night and finding out no vending... More

The staff are working hard to make this older facility pleasant and enjoyable. The wallpapers out of date, and there are rough edges, but it's cleaner than some 1-2 year old places I've stayed and you can tell they are working to resolve shortcomings.

I was very concerned about the hotels in Pagosa because there were so many negative reviews. I usually stay in Pagosa 4 times a year but in a friends house. I also don't like to stay in anything less than 4-star quality. But this is a small town and no big hotels are here. I went with this one because... More

We needed four nights accommodation for seven and chose this place because they have suites large enough to sleep eight. Pagosa Springs was our destination for this last minute booking since the Wolf Creek Ski area had the best reported snow conditions at the time in the southern Colorado/ northern New Mexico area. Our suite was the last available. The... More

We had a wonderful experience at the Quality Resort. From the moment we walked in the staff made us feel at home. Our suite was huge, the bed was comfy, and everything was clean. The breakfast was great. Hot bisquits and gravy, eggs, sausage, hash browns, waffles, several brands of cereal, fresh fruit and yogurt, many kinds of muffins and... More

Came in to town for the fair and had a king suite. The owners are great and always take care of me when I'm there. Hit up the pool and hot tub to relax. Great view of the lake from the balcony. Great free breakfast. Right off the highway so you're close to everything.

This hotel has recently been relabeled as a Quality Resort. It appears to have built as a 1970s era resort. It is a large facility and the portion of the resort that I was in was in good (not great) shape. My room was large and well appointed and it smelled fresh. An upscale restaurant of the resort has been... More

We reserved the 3 queen bed room w/ sleeper sofa that was SUPPOSED to sleep 8. Was also supposed to have a fridge and microwave. No sofa, no fridge, no microwave, sagging ceiling tiles in room. They would not change our room or give us any reduced rate (like they had said they would). Ice machines broken, no iron, no... More

Stayed in the "deluxe ste" with high expectations for a $200 room. No wireless, sagging ceiling tiles, big wrinkles in carpet, old smell, knicked up furniture, no ice machine, dead power outlets, unfinished hole in bathroom wall, paper thin walls (could hear hair drier next door thought it was a power tool). When checking out got a different reason for... More