This place was great. I got to check in early, saving a lot of time. The room was CLEAN and comfortable. I slept like a rock. Breakfast is definitely worth getting up for. And the employees were helpful, friendly and courteous. Next time I'm in Pueblo (like for the state fair), I'm staying here!
Thank you for the review. We always appreciate the feedback we receive from our guests as it only helps us to enhance our services. We are so glad you enjoyed your stay with us!
We certainly appreciate your business and if there's ever anything we can do to make your stays more enjoyable please let me know. We look forward...
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I have stayed at this facility for years and would highly recommend it. The staff and the facilities make it "feel like home" Even with a new staff member I was once again impressed , thank you !
Thanks for your review! We're glad to hear that you enjoy your stays with us! Thank you for choosing to stay at our hotel each time you visit! Your feedback is much appreciated! Can't wait to have you back again!
Kristen
Kristen Romero | Sales Manager | Hampton Inn & Suites Pueblo-Southgate
3315 Gateway Drive | Pueblo, CO 81004 |...
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Nice, clean room with refrigerator and microwave. Since I'm not an "early riser" I love the to go bag breakfast they offer.
Thanks for the review! Glad to see that you take advantage of our "On the Go" breakfast bags! We look forward to having you back again soon!
Kristen
Kristen Romero | Sales Manager | Hampton Inn & Suites Pueblo-Southgate
3315 Gateway Drive | Pueblo, CO 81004 | O: 719.566.1726 | F: 719.564.0490
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In general, I'm a big fan of the Hilton-brand hotels. The rooms are clean, the customer service is consistent (they really get hospitality), the honors program is probably the best in the hotel industry, and you can't beat the free breakfast. That's why I was taken aback by the poor customer service at the Hampton Inn Pueblo-Southgate.
On the second...
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Thank you for the review! Please accept our apologies for not only the plumbing issue but the way it was handled or actually the fact that it wasn't handled at all by our staff!
We'd love to visit with you about this issue personally, if you're open to it, and would like to extend our 100% satisfaction guarantee and refund...
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This hotel is south of Pueblo before you actually get into town on I25. I think this adds to its quiet location but it does make for about a 5-10 minute drive for any chain type restaurants. We have stayed on more than 4 occasions for at least 3 days at a time and have always had great service and...
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Thank you for being a loyal customer, we can't tell you how much we appreciate it! We're so glad that you see us as a "home away from home", that's exactly how we want you to see us! We appreciate the review and we're glad you shared your experience. We look forward to having you back "home" again soon!
Kristen...
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Awful that they charged us for this room despite the fact that we had to move to another floor to be able to sleep. The AC fan was directly opposite the suite door and the condensor on the roof, unbelievable as it seems, actually made the room vibrate. I was disgusted by the front desks guys attitude, we paid extra...
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First, we'd like to apologize for the noisy room,the poor service by the staff and the hot water. Thank you for letting us know about the issues so that we can have our staff look into these issues and see what can be done to correct them. We do have a 100% satisfaction guarantee that I'm sorry that the front...
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Our family of four spent a night at the Hampton Inn Pueblo Southgate on our way to the Colorado Rockies. We were very pleased with our room. It was a one bedroom suite with two queen beds and a sofa bed, which we did not use. The hotel seemed fairly new. Our room was large, nicely furnished, and clean. It...
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All rooms do NOT have refrigerators as advertised on at least Hotels.com and Expedia.com. The Hampton site does not, however, advertise refrigerators. I kept our leftovers expecting a refrigerator. We asked the front desk about it and the clerk said that she'd just have to tell the GM about the misinformation on the website, but couldn't do anything about it...
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I prefer to stay at Hampton Inns, when available, as the staff is friendly, the rooms comfortable and the breakfast good. Our stay June 11 was an exception.
When we got to our room, I realized it was directly above the pool, where people were frolicking (it was not yet 10:00 PM). As I left the room to talk to...
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Thank you so much for sharing your feedback and please accept our apologies for your poor experience. We rely on information provided by guests such as yourself to help us make our hotel more enjoyable. We do read our reviews and will discuss how we can improve not only our product but our staff behavior, attitude etc. Again, thank you...
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I had a great stay here. Clean hotel, small but suitable gym, good hot breakfast, helpful staff, good highway access. The only con to me was my distance from "downtown" Pueblo.
Thanks for the nice review! Hope to see you again soon!
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