Large, poorly-lit, dreary suite with full kitchen. Dirty dishes (and I mean 2 dishes), unwashed coffee maker, no utensils, dingy carpet and furniture...you get the picture. Looks from the outside and the setting are deceiving. Left after one night of a three night stay. This facility was one of the worst Best Western has to offer...stay away!

We arrived around 11:30 pm and the check in gentleman was nice but he lacked in showing us where the room was and he did forget to turn our phone on. He was polite but just lacked the essential things ( like where we were suppose to find our room). The room was very nice. King size bed, refrigerator and... More

Me and my family love this hotel, very nice staff, clean rooms, good breakfast, beautiful pool, great price! i will be recommending this hotel and will be back with more of my family members!

I came to CT for the week with my new born baby and forgot her crib... Sara at the front desk was so helpful, she went above and beyond to make our stay very comfortable.... she was very pleasant. When i went to the heated pool she also came to check on us to see if there was anything we... More

My daughter and I stayed at this Best Western between Christmas and New Year's when we were in the area for a hockey tournament. I would not recommend this hotel. The floor in the room and the bathroom made the oddest noise everytime we walked around--a crinkling sound as though the floors were about to collapse. It was quite unnerving.... More

I am really having a hard time with this review. My husband and i stayed here about 2 years ago and we were extremely pleased. This time, not so much. I awoke to two bedbugs traveling across my pillow. I put them in the ice bucket and we packed up and went to the front desk (4am!) I showed the... More

Great hotel....with microwave and refrigerator in rooms which made this very helpful when traveling with little ones. The hotel was super clean and the courteous staff made us feel right at home. My children (ages,1 and 3) really enjoyed the breakfast the next morning, especially the Belgium waffles! Overall, a great stay at a great value! Would definitely return!!!

We were in town for a wedding and booked the Best Western based on positive reviews. What a massive disappointment! We arrived between 20-30 minutes before check-in and without making eye-contact, greeting us, or even asking if we had a reservation, Bob the front desk clerk said there was no chance we would be getting into a room early and... More

Stayed here with my husband & son on a college visit to Wesleyan. Nice exterior, lobby, breakfast area & room. Comfy beds & pillows, free wi-fi, friendly, helpful staff. Normal breakfast offerings. Small indoor pool. Nice & quiet & clean. No problem getting extra pillows. Would definitely stay here again. Yes, it was maybe a 15 minute drive from Middletown,... More