My husband and I wanted to take our 6 year old girl and 4 year old boy away for a long weekend in Mystic but we couldn't afford a huge hotel bill. We searched quite a bit on line and after carefully considering the reviews on Groton Inn decided to give it a try.
Before even getting there we were...
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I went alone for a conference. The price and the location was perfect. Let me give the pros and cons... the cons knocked it down from a four but if the management is reading please fix these simple things and I promise you will have a four rated hotel.
(BTW room 101 has no water pressure and the tub is...
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Thank you for taking time to write about your stay and I am glad you will return someday and enjoy us again in the future. I also appreciate your writing on issues that I will have corrected with maintenance and housekeeping staff immediately. Yes we do read all reviews and use the information to take us from good to great!
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we just check inn at the groton inn and suites and the lobby is better than a lot of 3 stars hotel , we got very cheap deal with priceline ( less than 50 dollars) and the lady at the lobby give to us also a free breakfast, room are very clean , staff is super friendly .
Glad you enjoyed your visit we appreciate you taking time to provide us a review of your stay with us. I always share the reviews with staff members weekly and it helps us fine-tune our guest service. Thank you for your review.
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The hospitality was second to none! Very friendly and attentive. A full made to order breakfast was included in the price of our room and the food was great. I just couldn't get past the smell and won't return for that reason.
I read your comments on the smell that made it unbearable for you to want to stay again. I would hope you try us again and please call me directly. I am sure I can place you in a room that will not be an issue for any sensative senses that you experienced. When we have both smoking and nonsmoking...
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My wife and I were in Groton for a submarine reunion. We stayed for four nights. I give the Inn a high mark because the hotel staff is very customer oriented. They are pleasent, wonderful folks from the counter to the cleaners. In fact, Stuart (the maintenance manager) went above and beyond the call of duty. I broke the LCD...
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Thank you for taking time to write after your reunion visit. We are always happy to have reunion groups. The staff enjoys to hear all the stories as much as your fellow shipmates! It is often an education in and of itself. Your comments about Stuart were shared at staff meeting and we love to give him a shout out...
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If you're looking for a fancy new Marriott, this is not your place. It is a little old and a little dated BUT, it was nice, clean, comfortable and a great value for the money. Because I wanted two beds instead of one king, they moved us to apartments in back. Nice space with full kitchen and the bedrooms were...
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We were glad you enjoyed your stay and experience one of the full apartment accommodations. The full breakfast of choice is a hit. We hope to see you again during the summer season! Thank for taking time to write after your stay, comments from our customers are helpful in keeping our standards and services great.
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2nd time staying at Groton i & s here and 2nd time was better than 1st which was also fine. got there way b4 check in and had no problem with the extremely friendly front desk getting a room there in main bldg. yes there no elevator there, but the we had light suitcases , went right up easyshort stairway...
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Thank you for taking time to review your stay with us. We appreciate your kind words and your suggestions on pillows and towels. We always use the comments to make our services better for future guests and repeat customers.
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The saying goes, 'you don't get a second chance to make a first impression'. Truth is, the Groton Inn is an older and dated place. But my first impression led me to stick it out there... and I'm glad I did. I arrived WAY before the normal 3p checkin time for my room reservation. Unfazed, the counter person was MORE...
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We appreciate your comments and assessment of our property. We make every attempt to be your home away from home when you are traveling. All comments are appreciated to help us make that goal.
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We had a very advantageous rate here with a voucher and it did represent excellent value for money. Very close to Exit 86 of the 95. Reception was pleasant and helpful. The room was large and perfectly adequate. Only thing lacking was a lift as we were up a flight of stairs and it was difficult lugging up two large...
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Thank you for taking time to write a review of our property. I will pass along your comments on the food and response/training that we can work on in the restaurant. I am always hopeful when we fail to meet excellent standards that guests will let us know while they are on site so we can fix the service immediately...
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We enjoyed our stay. The employees were very helpful and extremely friendly. Our 2 bedroom apartment was able to accomodate my family of 6. My 4 children had a lot of fun. I was able to cook. The location is excellent.
I am glad you enjoyed your stay. I hope you may come back in the summer and enjoy one of our Family Fun Packages!
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