I reserved a non-smoking room but was given a smoking room. I went to the front desk to ask for a new room and was treated very rudely by the man working there. He told me there were no other rooms available and tried to convince me that I had non-smoking room (despite the ash trays in the room, the... More

We booked on a Wednesday and canceled 45 minutes later, because we found a nicer sounding place for the Saturday. They charged us for the night! When I called to complain, the female manager out and out lied saying we had never canceled. I suggested it might be good customer relations to refund us the money, so we'd be inclined... More

I booked a room at the Executive Inn solely on the basis of their website, which advertises "free wireless internet in every room." I checked in, and was given room 109. I asked if I needed a password for the wireless, and was told that the signal "doesn't reach that far". The room was only halfway down the building from... More

We we in a wedding on July 18th at the Saybrook Point Inn and Spa. What a beautiful hotel. We stayed at the Executive Inn and Suites as we booked too late and the Inn was full...OMG, what a DUMP!!!! When we first arrived, we noticed that it was really warm out and they had the pool closed...the "pool house"... More

By far in Old Saybrook, this is the worst hotel, i mean MOTEL, ever. It doesn't even have a proper desk employee, there was a very young little boy walking in and out, I believe, going to ask his mother questions. Isn't this called child labour, anyways, the rooms are horrible. I woke up with red bumps on my back... More

UGH!!! EXECUTIVE INN and SUITES my foot!! We travel very often and this is about the worst place ever. We reserved the Handicapped room for my elderly mother and friend. This was the only place in town that had an opening for handicapped, and now I know why There were two very tiny windows high in the wall (one on... More

I had to travel from a Marriott to this? After driving from Boston for two and half hours, I arrived to find the BATES MOTEL at 11PM at night. The lobby (if that is what you want to call it) smelled like if the staff (of 1) was cooking Indian food for the past 100 years. I had to go... More

This motel was lousy. Several families in our group were very disappointed in its lack of amenities. Its website promises a weekend continental breakfast, fitness room and outdoor swimming pool. The pool is closed with a tarp over it due to an alleged leak. There is no fitness room and there was no continental breakfast this past weekend, August 9-10,... More

We booked a block of 10 rooms for guests attending my daughters wedding this past weekend. The "hotel" really just a motel, was a real dive. I am so sorry we didn't check it out in person before subjecting our friends and family to such a horrific experience. This place should NOT be allowed to stay in business!!!. They misrepresent... More