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All 2 Southbury hotels

Heritage Hotel

3.5 of 5
522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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Ranked #1 of 2 hotels in Southbury
Most recent review
5 of 5 stars Reviewed 17 June 2013
Danny F Boston, Massachusetts
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153 reviews from our community

    Trip type
Traveller rating
    58
    53
    22
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Date Rating
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 17 June 2013 NEW

I have stayed at this hotel a number of times and it's my "go to" place to stay for the Waterbury area. The rooms are comfortable and clean. The staff is helpful and courteous. The hotel has an older feel to it, but had been updated with flat screen televisions. I have not had any problems here and can usually... More

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Scott R, General Manager at Heritage Hotel, responded to this review
18 June 2013

Thank you for taking the time to review your stay with us. Our staff strives to make each guest feel welcome, and we look forward to seeing you again soon. Thank you, Scott More

Franklin, Massachusetts
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

We stayed at the Heritage Hotel for a family wedding, the reception was at the hotel. We had a room with a king size bed, the room was huge, you could have fit another king size bed in the room. The bathroom was small, one person at a time. The room was neat and clean. The grounds and public areas... More

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Scott R, General Manager at Heritage Hotel, responded to this review
17 June 2013

Thank you so much for your review. We are pleased your stay with us was enjoyable and that we met your expectations. Please think of us next time you are looking for a weekend getaway! All the best, Scott More

chatham, massachusetts
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

We stay at this hotel every year when we are in town for the rev3 quassy triathlon. Rooms are good size, beds comfortable, and our daughter loves the pools. The only cons are a tiny bathroom and very loud heating/cooling system. Still, a consistently good stay. We will return next year!

Was this review helpful? Yes
See 2 more reviews by charlietrisj for Southbury
Scott R, General Manager at Heritage Hotel, responded to this review
14 June 2013

Thank you for your kind words regarding our hotel and your visits with us. Your concerns about the cooling system are noted and will be discussed with our team. We look forward to seeing you next year, Scott More

Ridgefield, Connecticut
1 review
5 of 5 stars Reviewed 11 June 2013

Just want to tell everyone that we held our daughter's wedding at the Heritage this past weekend and it was AMAZING. The staff were accommodating, friendly, smiling all day, I can't say enough about them. Everything we needed was right on site. This is a great venue for a wedding or large event.. The hotel is spotless The food fabulous.... More

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Scott R, General Manager at Heritage Hotel, responded to this review
12 June 2013

Thank you for entrusting us with your daughter’s special day. It is important to us that every guest’s experience is as positive as yours was. Best wishes to your daughter on her marriage, and we hope to continue to provide great service to your family in the future. Thank you, Scott More

ohio
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 June 2013

This is a lovely hotel-not slick and new, but charming, friendly and a great value. Overall, a great experience from start to finish. The bedrooms are clean and well maintained. The beds are phenomenally comfortable. The furniture is a bit outdated but not offensively so. The bathrooms are a decent size; bath products are just ok. There is a beautiful... More

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See 2 more reviews by beanerOhio for Southbury
Scott R, General Manager at Heritage Hotel, responded to this review
12 June 2013

Thank you for your review. We are very proud of our staff and strive to make every guest’s stay as comfortable as possible. We take every review into consideration and discuss them regularly with our team to ensure our guests’ needs are met. We hope to welcome you back for another visit soon, Scott. More

New York
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 27 May 2013 via mobile

We arrived on Sunday late afternoon for a one night stay. We stopped here with our 3 teenagers as a half way point home to PA from Boston for the last night of Memorial Day weekend family getaway. This is not the. Different esort you are lead to believe. Resorts fuss over details and work hard to anticipate guests needs,... More

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Scott R, General Manager at Heritage Hotel, responded to this review
29 May 2013

Dear Valued Customer, Thank you for choosing the Heritage Hotel for your stay. We apologize that we did not deliver in meeting your expectations. We clearly dropped the ball during your stay with us. We would like the opportunity to have you back at the property so we can show you how we usually provide excellent service. Please contact me... More

Bridgeport, Connecticut
1 review
5 of 5 stars Reviewed 19 May 2013

Everything about this hotel was fantastic from start to finish. Front desk were so nice and accommodating. Rooms were spotless, beds were comfortable. The pool had just opened and was perfect temperature. Food was delicious. I would definitely go back again and recommend the Heritage Hotel to anyone.

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review
29 May 2013

Thank you very much for your positive feedback on your recent experience. Our guest reviews are always taken into consideration and reviewed with our team to help exceed our customer service standards. We look forward to welcoming you back, Scott. More

Boston
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 19 May 2013

Definately exceeded our expectations! My husband and I stayed here on another 1 night getaway while my parents watched our 9 month old. The hotel is an area called Heritage Village, which is in a business/condo park. Southbury is really cute and country. We just had Friendly's (right across the street from the hotel) takeout for dinner, but there was... More

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Scott R, General Manager at Heritage Hotel, responded to this review
29 May 2013

Thank you for taking the time to review your stay at the Heritage Hotel. Our guest feedback plays a vital role in ensuring an enjoyable stay for all patrons, and we take all comments and concerns into great consideration. We look forward to your return, Scott More

myrtle beach
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 May 2013

this is an old hotel that has had some renovations. The rooms are large, but the bathroom is small and has old fixtures. The staff there is very pleasant and helpful. The only problem with them was we called the front desk for a "wake up " call and both times were call 12 minutes after our requested wake up... More

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Scott R, General Manager at Heritage Hotel, responded to this review
15 May 2013

Thank you for your valued review and kind words about our superior customer service and food quality. Your concerns, I can assure you will be reviewed with the appropriate departments immediately. We hope that you will visit us again in the near future, Scott. More

Stony Brook, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2013

Being in need of a weekend getaway we decided to return to the Heritage Hotel. Once again the Heritage did not disappoint. The staff at the spa and restaurant goes above and beyond with excellent service. My family enjoyed use of the indoor pool, racquetball courts and nightly ping pong games. The Heritage Hotel offers a warm, friendly environment for... More

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See 2 more reviews by Jordana R for Southbury
Scott R, General Manager at Heritage Hotel, responded to this review
10 May 2013

Thank you very much for your positive feedback on your recent experience. Our guest reviews are always taken into consideration and reviewed with our team to help exceed our customer service standards. We look forward to welcoming you back for a fun filled summer, Scott. More

 
 
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Additional Information about Heritage Hotel

Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
Address: 522 Heritage Rd, Southbury, CT 06488
Phone Number:
Region: United States > Connecticut > Southbury
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Southbury
Price range (per night): S$139 - 227
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
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