The New Front Desk Staff this weekend is AWESOME....Such an improvement. I see the negative reviews and I have to say my experience this weekend was GREAT.....They really do anything they can to accomadate you. The Front Desk Girls Amy and Sam are very Friendly and make your stay pleasant. The room was very clean and the breakfast we had... More

Company does not mop during the day in the pool area just takes care of it first thing in the morning and after pool closes. I was promised several things when i made my reservations and when we checked in the rooms that we were given were not what we promised. Most staff very helpful some staff not so helpful.... More

we stayed there twice, the first time being in march of 2010 and it was terrible. Staff was unfriendly, room smelled of mildew, hot tub was dirty and had unexplained white "Stuff" and hairs I from all body parts we'll say. 1 towel and 1 hand towel. No wash clothes or toiletries at all. Lamp didnt work and there was... More

When I advised my friend who lives in Winsted that I was staying in Quality inn in Torrington they told me that it had a bad rating. I had stayed there in 2009 and had no problems, We decided to chance it and was glad we did. If there was a problem it seems to be done away with, I... More

no newer stay in this hotel front dest is too rude and manager is not giving any respond and he is having one kind of attitute whwn we i came in morning to extend stay till week then manager patel and his wife were smoking out side they dind came in for 10 min and when manager came in his... More

Dirty towels, cigarette burns in the linens, mold, curry smell, old furniture, mildew, and stains in the bed. this place needs to be closed down. Do not stay here no matter what. Filthy!!!

We were originally given room 224, The mattresses were lumpy and obvously very old. Cigarette burns in the bed linens. There was some unrecognizable odor in the air. we felt like we just checked into the "Exit 45 Motel" somewhere. Just terrible. I went to the fron desk and was given a Suite at $10.00 extra per night. They converted... More

I was here with my husband and my sister and her family. We booked two rooms and one was more gross than the other! The carpets were filthy, the shower head in my sister's room was hanging off the wall, there were spiders (both dead and alive) in both of our rooms and some of the towels were so old... More

Perhaps it was the smell, the stained carpet, the torn bed skirt or the unlit pool, but if I am ever near Torrington again, I'll be staying somewhere else! To be fair, everything was "surface clean", the linens clean, but I didn't want to put my bare feet or my suitcase on the floor. Everything was dated--really dated--not retro-chic. My... More