The service and personal care can't be beat. They make you feel like you are the only guest. However, groups do take precedence. Dune restaurant was closed off for a private party the first day. We had to leave the adult pool at 4pm the second day for another private party, and all go to the kiddie pool. Also, our... More

My wife and I were attending a conference. The hotel was very nice. The staff was great and very helpful. The grounds were teaming with incredible iguanas. The walk to the lighthouse was very nice. The beach accommodations and staff were second to none. The pool area did have to be closed down for our group though. After we had... More

I went to this hotel in April with my 16-year-old daughter and her two friends. I was pleasantly surprised at the personal service; many of the employees knew my name towards the end of our stay. The room was updated and clean; the pool and beach are lovely. My only complaint is the price - $60 for an hour of... More

Unless you are with a large group, do not stay here. It really should be called ritz conference centre. Every night had a different function with parts of the hotel closed off to guests. Loud music and parties going on until past midnight right under your room. One family pool to accommodate conference guests, residents and guests. Limited chairs and... More

The service was phenomenal and the hotel was very clean as you would expect with the Ritz brand. We decided to stay here because of the tennis faculity and had a blast..however if you're looking hotel only in Miami I would recommend the Four seasons or the JW Marriott on brickle.

Grand entrance that's where it stops. Our room we checked into was horrible from given 2 twin beds not a king to the view of a roof top and asphalt. Dirty green carpet FILTHY right outside our balcony. So far nothing has been done to fix this. We are with a huge group of 200 and the first people we... More

wife and I stayed for 2 nights in the club level island double room. What a great hotel., the service was great, the food was fantastic, the pools were beautiful, the bed was very comfortable. We found nothing wrong. When I was in the gym the attendant came with cold water; when I was in the spa, they came with... More

Attended a recent conference for an-all-too-short first visit to the Ritz-Carlton Key Biscayne. Unfortunately, I didn't get a chance to enjoy all the amenities given the business time crunch but the Ritz is a great setting that presented both a good stage for business and a nice setting for pleasure as well. The conference facilities, food and beverage quality and... More

First time at this property. I'm a Marriott platinum and stay at RC properties through tout the world for business. Arrival is lovely as you drive up. We pulled up but staff went in front and behind us to valet cars and get bags. They had blue tags and we had white, so prob something to do w residents. After... More