Rooms were clean, shiny, and beautiful. Service at the beach was top notch. Pool was clean, hot tub was HOT! Food was perfectly prepared and consistent. Our Dock Side Suite was the BEST EVER. The view was to die for. Bar tenders at the Bar/Grille could be a little snippy and short with you but some of them were great.... More

We recently stayed at the Pier House in Key West - this was our 2nd visit, and we were once again pleased with the resort and staff. We have stayed all over the island and stayed at Pier House last August for the first time. After that visit, we will not stay anywhere else in KW. The location is perfect,... More

My husband and I try to go somewhere each year for our wedding anniversary. The location of this resort is perfect and surpassed our expectations in every way. We upgraded to a suite which was on the water and were not dissapointed - it was beautiful. The layout of the room was such that it was very quiet and we... More

This hotel sits right at the base of Duval street but tucked away in the corner so you do not hear all the Duval street noise. It's close to EVERYTHING- Mallory square, all the fun bars, great restaurants. You can walk to everything and really don't need a car. The room was beautifully decorated and we had a gorgeous view... More

Stayed 5/5-10 in a Harbor View room overlooking the beach/lagoon. Everything was fabulous from start to finish. This was our 3rd trip to Key West and the 2nd time we stayed at the Pier House. The hotel location can't be beat, staff was attentive, polite, and would go out of their way to help you with anything. Food at the... More

My wife and I stayed at the Pier House from Monday 5/14 to Friday 5/18 for our anniversary. Check-in was a breeze, I had requested a 3rd floor harborview room and we were assigned room 302. Our bags were brought up to the room for us and the room is exactly as pictured on the resort's web page. Nice size... More

We stayed at the Pier House for 4 days. Loved the location, walked everywhere, didn't need the car at all. Staff was friendly. The room was a good size, perfect for two people. The beach is adequate, beach/pool staff overly attentive. Ate breakfast once in the cafe, perfect. I have already recommended the hotel to family who are planning a... More

We stayed here for 4 nights may 12th to may 16th 2011.. It was our 2nd visit to key west but we stopped at ocean key last time and that was fab.. Anyway upon our arrival we were seen by a less than friendly receptionist who lacked in customer service ! We then checked in to our 'spacious ' lanai... More

We are from Georgia and this was our first trip to key west. We chose the pier house because it looked very nice online but we were amazed when we arrived just how nice and how friendly and willing to help the staff was. There was a younger gentleman named elvis who helped you get a beach chair and towel... More