Stayed for 2 nights May 24th-25th the room was very impressive, loved the large seperated area's that were very modern and clean. The pool area was very nice & well maintained, a little odd that you had to have your room key to enter I'm sure there's a reason just not sure what it is. We had dinner one night... More

We had a really enjoyable stay. The four of us were very comfortable in the suite. The outstanding service we received from Concierge, Lizelle Jacobs, was outstanding. She spent time with us helping plan our two days. Gave us great restaurant (food shack to best brunch) recommendations based on our request.

Took my daughter and husband and my wife there for her Grad gift 5/15/12 5 nights, it was a free trip with points.We did not expect a lot for free, but we were wrong Hotel is very nice staff is outstanding.Only problem we had was with the free shuttle down town seat 12 there are 184 rooms there no way... More

Just returned from a week long trip and stayed here using SPG points. My wife and I had read mixed reviews on the property and did not have high expectations. We were pleasantly surprised with the wonderful service we received from the front desk, shuttle drivers, housekeeping, concierge, and maintenance (no issues, my wife just encountered them in the hallways)... More

My wife and I stayed here for 3 days in May using our SPG points. We had read mixed reviews and so had low expectations. That changed at check in with fantastic service, they were patient helpful and friendly. We had a room on the 3rd floor which was very large with a seperate bedroom and small kitchnette. (FYI no... More

We personally designed our 10 days “Best of South Florida” tour trip with the help of our guide book and Tripadvisor. It worked out very fine everywhere except for our Key West accommodation. From the 30th of April to the 3rd of May we stayed at room 333 of the Sheraton suites. The gap between the sweetened reviews and the... More

I know things happen and every issue can't be prevented but our problems should have and could have been prevented. We drove 20+ hours for our 2011 Dream Christmas vacation on the water and awoke to the stings of fire ants in our bed. They room was infested and we quickly showered and checked out after calling the front desk... More

The concierge. Allyson I can't say enough about her she knows everything and gets you the best prices. Because of her my husband. Caught the only mako. Shark. In the keys in over three. Years. She knows everything about anything. You may. Want to do while staying in keywest. She really goes that extra mile. And makes. Sure you get... More

We really enjoyed out three days at the Sheraton. You know you have reached the tropics as soon as you walk past the white rocking chairs and into the lobby. Staff was friendly and ready to help in anyway to make your visit special. This is a suite hotel so you have a livingroom which is nicely appointed. Dining room/kitchen... More