My husband and I were celebrating our recent retirement and booked this inn because of its proximity to Key West activities. We were VERY rudely "greeted" by the manager who yelled at us from behind closed doors (and never apologized!) at the Smallest Bar next door...that's the place you go to "check in." Very odd arrangement and very confusing. The... More

We stayed here for two nights in february and we had a very pleasant stay. A really charming place in the middle of the old town. It reminds me about French Quarter in New Orleans. Harald Rydberg Eriksen

My husband and I stayed here for our anniversary in September since it was also recommended to us by the father who had stayed there. We were so thrilled with the fabulous location and how spacious our room was! The mini kitchen was great for making cocktails in the room as well. We loved it so much that we booked... More

My husband and I stayed here for our anniversary because it was recommended to me by the father who had just stayed there. We were so incredibly happy with the superior location and our room was super spacious. The room is very clean and we even made a new "cat friend". My husband loved it so much that he booked... More

I have vacationed in Key West every 3 months for the past 10 years, this wasn't my first time staying at Old Customs House Inn it is the only place I stay....It is awesome. Best spot of the Keys, especially if you enjoy shopping, site seeing and the night life! My suite was extreamly nice and cozy, hard wood floors,... More

I surprised my husband with a trip to Key West for his 50th birthday. Unfortumately it was a holiday weekend and everything was booked. I reluctantly took the Old Customs House. I should have known if it was the only place available in Key West. All my fears were confirmed. First of all we almost never found who ran the... More

Was our first time to Key West and, it being Presidents Week, it was hard to find a place at a reasonable price. The Old Customs House Inn had a great location with a good rate. Room was clean and fairly well appointed. It was advertised for six, but slept four comfortably with the extra bed being a Trundle on... More

This coment is for the owner of this hotel. The person in charge of the reservations or the person answering calls was very RUDE . By mistake I called twice and that guy almost BITE me. Is disgusting when you has this experience. I don't recommend this place to no one.

We stayed second week of jan 2012 am currently making plans to go back in may ! The place is right in the middle of everything did not drive a car or go in a cab once in the week, other then the five min cab ride to and from the airport . James and the staff made sure we... More