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Hilton Miami Downtown

3.5 of 5
1601 Biscayne Boulevard, Miami, FL 33132 (Downtown)
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Hilton Miami Downtown
Ranked #47 of 131 hotels in Miami
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990 reviews from our community

Traveller rating
    252
    424
    199
    72
    43
See reviews for
Families
204
 
Couples
296
 
Solo
70
 
Business
206
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cincinnati, United States
1 review
2 of 5 stars Reviewed 19 May 2013 NEW

My stay at the hotel was due to a conference being held at the facility. There were numerous technical issues with the facility from the conference perspective, but there was not hot water at times, the water was rusty on the final day, and there was limited internet connectivity in the room (17th floor), but in the lobby it was... More

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Review collected in partnership with Hilton Hotels & Resorts

Juan Dolio, Dominican Republic
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

We went there last year, so i finally decided to write a review. I will start saying that the hotel was nice overall! great service since the moment we got in. hotel is very clean and organized; the location of this hotel will depend on what you are looking for it's close to Bayside but far from Lincoln Road and... More

Was this review helpful? Yes 1
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
20 May 2013

It truly delights us to learn how much you enjoyed your stay with us, thank you for your review! It is our privilege to provide our guests with the very best in comforts and we love to know you were able to appreciate our clean accommodations and helpful service. Within minutes of some the area's greatest shopping and dining as... More

Brisbane, Australia
1 review
1 of 5 stars Reviewed 16 May 2013 NEW

We had arrived at this hotel at 7.30 pm and when going to check in had been told that our rooms were not ready. We then both got put into the same room to wait for our rooms to be finished. Whilst doing this we were given internet codes that did not work so we had to go down to... More

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Review collected in partnership with Hilton Hotels & Resorts

Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

We stayed at the Miami Downtown Hilton on May 7-9 as a couple. The room was not cleaned well: 1) There were leftover hairs from the previous occupants' shaving left on the door frame. 2) The carpet had not been vacuumed; we found dirt/soil in several parts of the room. 3) The toilet wouldn't flush 4) Stains from pop can... More

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HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
20 May 2013

Whether positive or otherwise, we always value the comments of our guests. However, it is with great regret that we learn of your stay, as this is not the experience that we hope to create. As you mentioned, we do charge for parking and our valet service permits for unlimited in and out privileges. Our fees are comparable to most... More

Carlisle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 15 May 2013 NEW

We stayed here for 4 nights. The hotel was booked for us as my husband was working there, but I doubt we would have chosen to stay here after reading the previous reviews so we arrived with very low expectations. The surrounding area is not very attractive although there was a partial view of the sea from our room. There... More

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See 2 more reviews by Jean S for Miami
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
20 May 2013

It is always our desire for guests to depart from our hotel with a positive impression, as we strive to maintain the highest level of service, hospitality and comfort for all who visit. Please accept our most sincere apologies that your stay did not exceed your expectations and if your guestroom and dining experience was not all you had hoped... More

Miami, United States
1 review
2 of 5 stars Reviewed 15 May 2013 NEW

Rate was excessive for quality, air conditioning stuck on high, television signal scrambled in and out constantly, wifi did not work properly, breakfast was very poor, and service was generally lacking. Also, I was told no rate was available for the seminar I was attending, but other seminar attendees were given a special rate. Seminar was nowhere near sold out.... More

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Review collected in partnership with Hilton Hotels & Resorts

1 review
2 of 5 stars Reviewed 12 May 2013 via mobile

Booked for a 3 day stay and even upgraded to a Jr Suite. Wireless Internet never worked and it was crazy that it wasn't even complementary with your stay. Hotel smelled like something was rotting in the hallways. We checked out the next night and stayed at JW Marriott Marquis where we felt like kings. Couldn't believe that this property... More

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HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
20 May 2013

It is with deep regret to learn that despite your upgraded accommodations you were disappointed with your stay or if you encountered any odors outside your guest room. Please know that one of our associates is always available to help should something arise and we are disappointed that we did not have the opportunity to provide you with a better... More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 12 May 2013 via mobile

My husband and I couldn't breathe in our room. There was layers of dust coming out of the air vents, the papers and surfaces of the room were covered in a layer of dust, tv and wifi had HORRIBLE connections. Some of the staff were super nice, while others were very rude and even creepy. We asked to have our... More

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HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
16 May 2013

It is truly disappointing to hear when a guest’s experience does not live up to their expectations. We believe in providing the very best in service at every level and it is truly with deep regret that we learn, despite your upgrade, your accommodations were not exactly as you had hoped they would be. Your comments will be shared with... More

manchester
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

Reasonable location, close to lots of things. Nothing special about it, get it on a deal and ok. Room was large, good size bed, great views. Annoying that you have to pay $10 for wifi when every other hotel offers for free, that's so 2006! Keep up Hilton

Was this review helpful? Yes 1
See 5 more reviews by Nicholeth for Miami
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
16 May 2013

Thank you for taking the time to share your impressions of the Hilton Miami Downtown. From your spacious, well-appointed guestroom all the way to the views from our windows, we are glad to know you enjoyed your overall stay. While we do charge for Internet access in individual rooms, complimentary wireless is available in all public areas and we hope... More

Westerville, Ohio, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 May 2013

I was suprised that this hotel was a Hilton. It seemed more like a Holiday Inn. They have business conferences but don't own a steamer for guest to steam their dress clothes. I thought this was odd. We couldn't get the wifi to work for more than 3 minutes at a time without disruption. There was nothing absolutely awful but... More

Was this review helpful? Yes 1
See 2 more reviews by Kelly F for Miami
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review
16 May 2013

While it's disappointing that we did not meet your expectations, we highly value your honest feedback. Our business travelers are of great importance to us and it is regrettable to learn that you encountered any issues with Internet connectivity during your stay. Please know that someone is always available should anything arise and we apologize that we were not given... More

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Additional Information about Hilton Miami Downtown

Also Known As:
Hilton Miami Downtown Hotel Miami
Hilton Miami Downtown Hotel
Hilton Hotel Miami
Miami Hilton
Hilton Miami
Address: 1601 Biscayne Boulevard, Miami, FL 33132
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotels in Miami
Price range (per night): S$132 - 353
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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