This is an airport hotel so maybe people don't have the expectation of quiet. But it's 11:30 p.m. and I can hear the television blasting in the room next door and water running in the room above. No sounds of airplanes, though. Otherwise a good place - shuttle service was quick and friendly, room is nice with a big work...
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Dear CocktailMom, we are grateful for having received your business and the balanced feedback of your recent stay. We will try to identify the Television with the interfering volume and test the volume level control. Wishing you continuing safe and pleasant journeys............
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We stayed here for two nights when flying in and out of MIA.
It iis a typical business hotel with a good shuttle service to and from the aiport where you can catch another bus to Miami beach if you want to.
Our room was nice with some small extra touches like linen freshener.
We did not have breakfast in...
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Hello soninni29,
We truly appreciate your kind feedback and the detail of it. Glad that you were able to enjoy the restaurant near the hotel and get to know the neighborhood. For the benefit of others I would like to provide details regarding the shuttle service from the Miami International Airport to South Beach. This is an express bus service...
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This hotel is convenienly located near the airport. There's a free shuttle every hour which makes it very useful not to even have to rent a car if you are in Miami only for a couple of days.
Also there's a free shuttle to the Dolphin mall, which is always good.
Other than that, the hotel is nice, staff is...
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Dear AgustinaB, we deeply appreciate that you selected to stay with us and subsequently took the time to post your review. I very much agree that we offer a very attractive location for those on short trips or stop overs in Miami, with the desire to explore the area. Again, thank you for your business. Wishing you many pleasant journeys...........
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The best thing about this hotel is the free transfer to and from the airport. We arrived at the hotel to be greeted by the check in staff. They were friendly and gave us our key but that was all. They didn't ask if we wanted to eat or about breakfast the following morning. The rooms were ok and clean....
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Dear Andrew M, we thank you for visiting us and the posting of your feedback. Please know that I have personally reviewed your comments with those responsible for the areas not meeting your expectations. We will always take the feedback shared with us and use it to monitor the consistency of our service performance. Again, we appreciate having received your...
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Upon returning from my trip to my car in the hotel's parking lot I realized I had a dead battery. I was so overwhelmed after the end of a horrible vacation. I went inside the lobby and the clerk named Gabriella offered her own personal jumper cables. Long story short after another employee named Erick tried and then the Supv....
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Valued LouiseM, thank you very much for posting your review and the acknowledgment of those business partners assisting you during your time of need. I have personally thanked them for assisting you in dealing with this unexpected situation.
Again, we deeply appreciate you sharing your story. Stay well and safe journeys...........
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This hotel was great. The breakfast was good (though only one breakfast per room was provided as a Platinum benefit). The staff was pleasant, and it's the first place I've seen that supports the Clean the World soap-recycling (really redistribution) project, which is pretty cool.
The pool was nice, too. The airplanes overhead were distracting (if cool at first) while...
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Dear David M, a heartfelt thank you for your visit and taking time to post your thoughts and observations. Yes, we are very proud of our participation in the Clean the World program and our results to date. What a great organiztion to support. Also read your trip report posted on wordpress. Very informative. Again, thank you for having received...
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We stayed at the Crowne Plaza for one night, after arriving in Miami on a late flight, and before continuing our journey by car to the west coast. After booking online, I became concerned about many negative reviews on this site and contacted Management. I received a prompt and courteous reply - which was reassuring. We were very pleased to...
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Dear WaryDubai, thank you for honoring us with your business and the detailed review posted for the benefit of other potential visitors. We are pleased that you especailly noted our recycling efforts in support of a great cause.
We also noted your comments regarding the shuttel service and are a bit surprised that you were quoted a five minute pick...
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We selected this facility for a one night travel layover because of their amenities and the chains reputation however we were sorely disappointed.
There were a couple of highlights from this stay the first being the shuttle ride from the airport which was very efficient and comfortable. The server/bartender in the hotel lounge was also very accommodating that evening.
The...
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Dear msteig64, we appreciate your visit and the information shared thru your posted commentary. Iam very disappointed to read that our service staff did not display the expected service behavior one should be able expect from our operation. It will be addressed as best as we can based on the information provided. Since product freshness is of great importance to...
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We stayed at this hotel for one night before a cruise on 3/16/12. I booked on Priceline and feel that we got a good rate. Our room was pretty nice. No complaints about it at all. We were able to walk about a block and a half with directions from the front desk staff to a little grocery store to...
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Dear bjd2, thank you very much for the kind comments posted. We are pleased that we provided you with a good start for your cruise vacation. Thank you for your visit and many more pleasant journeys and cruises...........
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Once again this hotel surprised me with their support for the Clean the World soap recycling campaign. Please note that I am not promoting the campaign, but I think that it is a great idea. I have traveled all over third-world countries and I know that this project will help save lives. Please do not eliminate this review because of...
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Reviewed 15 October 2011
Reviewed 9 September 2011
Dear 7727, we are delighted that we had the opportunity to welcome you once more to our hotel. Your loyalty is very much appreciated and the fuel for our energy to continue our quest for consistent hospitality excellency. We have been very pleased with our participation in the Clean the World program to date. This progam was originally introduced to...
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938 Reviews
