used bar of soap left in shower w (hair) on it. Toilet seat (underside) - "splatters" on it and pillows not soft on bed. Other than that, great room. Loved the black/white tiled bathroom floor. Towel service poolside was excellent....oh, as I think about it, valet parking was a lil shoddy. Took 10min for me to even be waited on... More

Let's just say the customer service provided by the front hotel manager on day shift was horrible. We was charged a hidden fee of $200 when we arrived for check in. The front office manager was mean, inconsiderate, and had very poor customer service skills. She treated us very bad, argued with us in front of other customers, and told... More

The hotel is out of the fray but close to the bus stop, has onsite parking, restaurants and plenty of other amenities. Its noteworthy that the hotel is located a ways from Ocean drive. If you want to hang out on Ocean and you don't have a car I highly recommend using the bus. The hotel has an interesting decor... More

After I had handed in my car keys at the valet and entered the doors of the Miami Beach Resort I was quite taken aback by the appearance of the lobby. How can I put it, it's like Liberace's living room, just tackier. At least three different kinds of marble (in three not necessarily matching colours), a huge chandelier, a... More

If you are okay with being overcharged for mediocre food, dealing with a somewhat pushy staff, and driving virtually everywhere while you are in Miami, this is the place for you. If not, I would recommend looking elsewhere for accommodations. My husband and I chose to stay at the Miami Beach Resort because we wanted a hotel near South Beach,... More

Arrived for a 9 night stay over Christmas 2012, the rooms were NOT at all what I expected. None of our requests were adhered to or even received (due to the fact we were travelling with a foster child and requested some sort of partition) but I'm sure this had more to do with our holiday company that's the hotel... More

Very pleasant. Beautiful beach, great location and great to rest. Rooms were average to good. They had quite a lot of closets. My only negative comment is that there is no lock box in the room. Service was good, specially parking - and yes you need to pay to park as in every other hotel in the region. We did... More

is a very beautiful and wonderful place to rest and stay, very helpfull people that is willing at any time to make the stay more warm in place, their food first world and especially their desserts, because I recommend this place.

When you first walk in it is very beautiful and the staff is very friendly. We dropped our stuff off and immediately headed down to the restaurant to grab a small bite as we got in pretty late. we ordered drinks and appetizers which took over an hour and a half to get. Our server didn't seem to care about... More