Having read previous reviews on this Hotel I was wary of what to expect, I need not have worried. This hotel was built in the 1930's and was part of the Art Deco era, we were informed that they are not allowed to change the look, and they have carried the theme throughout.
On arrival the hotel looks in need...
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Thank you for review of Westgate South Beach. We are so glad to hear that you had a “great weekend” at our resort. It is gratifying to hear you describe our units as “lovely, clean, and comfortable.” Our staff works very hard to keep our resort clean and well-maintained. We are currently renovating the resort and one of our goals...
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We have recently returned from a weeks stay at this resort. This is timeshare accomodation-we are diamond resorts members, although we were not pestered to attend a presentation which was good. We stayed in a 1 bedroom apartment which was comfortable and suited our needs. However this resort needs updating (I believe renovation work was taking place throughout the building,...
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Thank you for your review of Westgate South Beach. We are glad to hear that your accommodations “more than suited” your needs. Our daily purpose/mission is to exceed guest expectations, and, of course, safety is our main concern. We will definitely look into the unit that sits right above the unit you stayed in. We are currently renovating the resort...
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We started a long US vacation flying from London to Miami in late March 2012 and needed a few days to settle "jet lag" before moving on through Florida and eventually to California. We chose the Westgate South Beach Hotel Resort on Collins Avenue Miami Beach and were delighted with the room we were given. Our room had a large...
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Thank you for your review of Westgate South Beach. We are pleased to hear that you had a “great few days” at our resort. Our beachside location and spacious accommodations make our resort the ideal place for a Miami South Beach vacation. Guest satisfaction is our highest priority so we appreciate your kind words describing our staff as “always pleasant...
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First of all, you must understand that this property is a time-share and not a typical hotel. It is within the Westgate family of properties and can be exchanged for other time share rooms at other properties. With a time-share, you do not get daily room cleaning, fresh linens etc that you would receive in a normal hotel setting. Your...
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Thank you so much for your observation as to how a timeshare property works. Many owners/guests do not know how a housekeeping service is provided at a timeshare property, and I am sure once they read your review; all their questions will be answered. Also, as for your review commenting about the age of our property; you are correct. We...
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I just returned from this hotel yesturday and whant to thank personel for a wanderful vacation.People at the front desk were very nice and helpfull. I didn't meet such nice people in European hotels.
May be this hotel is not new, but they do not pretend to be a 5 * hotel. There always something fixing and renewing. Hotel was...
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Thank you so much for taking the time to tell us how your stay with us went. Being a travel agent it gives you the opportunity to see and stay at other hotels/resorts. So getting this type of review from a person such as you makes us feel great. I am glad you were able to see our continuous efforts...
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We visit the Westgate South Beach almost every year and are never disappointed. Micahel is one of the best managers with the Westgate family. When we arrived, we noticed some construction but it didn't interupt our vacation. If you take a look around Miami, there is construction 365 days a year. That being said, the team at Westgate South Beach...
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Dear Lisa and Matt,
It’s very refreshing when I read reviews like yours. I am glad you think of me the way you do; and I look forward in continuing to serve you and your family for years to come. I am happy you got to enjoy our new sofa and coffee tables. We continue to improve our property as...
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I just want to say that I came here for a promotion of $99.00 for three nights. The place smelled disgusting. In the lobby and the room. The room had a damaged carpet that was all rippled like it had water damage. All the carpets were old and smelly. The staff had me come in for a timeshare presentation and...
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Thank you for your feedback, we truly appreciate you taking the time to write a review. Our mission is not only to meet your expectations but to exceed them. It seems that in your case we fail to do so.
First of all let me apologize to you on behalf of the hotel and our team for your visit. Our...
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This is a nice condo hotel right on the beach. This is a small hotel with great service. You can rent chairs and umbrellas from the hotel at the beach or buy a sandwich or drink. They also have a small store where you can buy just about anything you need to eat or enjoy the beach more. They were...
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Dear Guest:
I would like to personally thank you for taking the time to write a review about our location as this review can help others in making the decision to come to Westgate. I am very pleased that you were able to enjoy our beautiful weather and our great sandy beaches. I hope during your next visit I would...
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We stayed here for a week with extended family ranging in ages from 9 months to grandma in december 2010 and had a great time....we are westgate owners of Planet Hollywood Las Vegas, so we wanted to check out this property, and really enjoyed it....this is the perfect place for a family with its on-site playground, volleyball, pool, daily family...
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Thank you very much for your kind words. It is always a pleasure to receive such nice feedback for our efforts. Looking forward to accommodate you and your family next summer.
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A very nice, well maintained and upgraded resort. It has the art deco character that we really liked. It is right on the beach and short walk ( 5 minutes) down the wooden boardwalk you can enjoy a drink and a meal and watch the world go by. You can also walk down to Ocean Blvd and enjoy the many...
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On behalf of my staff and me, I’ll like to thank you very much for your kind words. We look forward for hosting you and your family real soon.
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