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All 59 Naples hotels

Waldorf Astoria Naples

4.0 of 5
475 Seagate Drive, Naples, FL 34103 (Pelican Bay)
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Waldorf Astoria Naples
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Ranked #30 of 59 hotels in Naples
Most recent review
4 of 5 stars Reviewed 18 June 2013
Susan S Boca Raton, Florida
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1,008 reviews from our community

Traveller rating
    406
    297
    170
    78
    57
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Families
320
 
Couples
297
 
Solo
28
 
Business
211
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Boca Raton, Florida
1 review
4 of 5 stars Reviewed 18 June 2013 NEW

We live on the east coast of Florida and take the short trip across the state often, to stay at this resort. It is a beautiful property and the staff does an excellent job. We checked in at the front desk with Kermit and he was more than accommodating. We were not happy with the location of the room assigned,... More

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Sao Paulo, SP
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

I chose this hotel to be a hilton hotel and not regretted. The size of the hotel impresses both by number of rooms as the amount of pools and leisure. And the proposal to go to naples and stay in a beachfront hotel ends up being exactly that. The parking was free and if you do not have breakfast included... More

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Las Vegas, Nevada
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

We stayed in room 802 for several days in June. It is a gulf view suite which was spacious and nicely furnished. Overall our stay was very good. The property was clean, service staff friendly and attentive, and the value was great. We had some minor issues that were corrected the same day and even followed up on by a... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
18 June 2013

Thank you for your kind words and your traveller tips. We were pleased to hear that you and your family were able to enjoy your visit but apologize for the delay in getting back from the beach when the storm rolled in. We do try our utmost to provide as many trams as possible in such situations and we apologize... More

Miami Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 16 June 2013 NEW

as simple as that.. it is a maybe a 3 star hotel, thought we were staying in a "Luxury" hotel, we were seriously disappointed. The room was very old, needed updating, and was very dark. There was no light in the shower, the kitchenette was pieced together, no waste basket, no utensil, glasses. no towells on the beach, we wait... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 June 2013

Mr. Perrigo - Please accept our sincere apologies for this disappointing visit. This truly is not typical and I will investigate and address these service inconsistencies immediately. More

New York City, New York
1 review
5 of 5 stars Reviewed 15 June 2013 NEW

Recently stayed at this hotel, and right from the start the service at check-in was excellent. Brian at the front desk was not only helpful, patient, understanding, but went the extra mile and a half (set the tone and mood for our trip). The staff from every department was great for the 3 days we were there. The property has... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 June 2013

Thank you for your kind review and your raving review of Brian! He certainly is a great team member with a great smile and great attitude. We will be sure to share your feedback with him and we hope you may meet again in the future. More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 June 2013 NEW

As locals, it's one of our favorite walks out to the beach! You may also take the tram but we love the exercise. It's approximately 1.5 miles one way, lots of sun and shade w/ nice mangrove and trees. You walk over a small bridge with a great view of the inland water. You arrive at their cozy beach boardwalk... More

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Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 June 2013

Amy thank you for sharing your thoughts on this site. The Clam Pass boardwalk is a hidden gem and nice as it provides shade during this hot Florida weather. We are truly flattered that of all the places in Naples, that you have chosen our property as your preferred work out spot. Thank you. More

New Port Richey, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 June 2013

I would not recommend this hotel to anyone. They upgraded us to a Suite for our Anniversary. Great. Then they gave us a free bottle of champaigne and chocolate covered strawberries. Great. We go out, have a great time. Come back, go to sleep. Wake in the am to find MAKEUP all in the bed. My wife does not wear... More

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
17 June 2013

Once again our apologies for this incident. I am aware that you have been in correspondence with my assistant Donna and look forward to seeing you again this weekend. Please don't hesitate to let me know if I can assist you with anything at all. More

Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 June 2013

The staff was friendly and caring, the food very, very good and the hotel exceptionally clean and comfortable. Very quiet rooms and the bedding is top notch. There is a free shuttle that takes you to the beach. There is great shopping in walking distance and the location is very close to all the amenities in Naples. Will definitely go... More

Review collected in partnership with Waldorf Astoria

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A TripAdvisor Member
5 of 5 stars Reviewed 8 June 2013

Hotel exceeded my expectation. Rooms need a little more touch but was still very nice. it just looked boring, not as fancy and bright like the lobby area. I would definetly reccomend. fyi.. this hotel is not on beach, you have to take a trolley which is about.6 mile.. nice walk but was expecting to be on beach.

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
18 June 2013

Thank you for sharing your feedback with the Trip Advisor Community! We look forward to seeing you again in the not too distant future. More

SC, USA
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 5 June 2013

Our stay 5/30-6/2/2013. Huge, mostly spotless, 6th floor suite. Beautiful Gulf views, 1 & 1/2 baths, walk-in closets, jet tub, outfitted kitchen. 3 sets of double doors leading to breezy balcony w/comfy furniture facing the Gulf. Room was COOL when we checked in, which was refreshing. Two AC units in our suite, so we stayed comfy and cool even in... More

Was this review helpful? Yes 1
See 2 more reviews by ThatWouldBeMeSc_Usa for Naples
Hunter H, General Manager at Waldorf Astoria Naples, responded to this review
18 June 2013

Thank you for you detailed review of our property. We certainly appreciate the time in which you have taken to share both the pros and cons of your visit and while we were delighted to hear your overall stay was enjoyable, we were concerned to hear of the noise disturbance you encountered and we are extremely sorry for this. Once... More

 
 
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Additional Information about Waldorf Astoria Naples

Also Known As:
Waldorf Astoria Naples Hotel
Waldorf Astoria Naples Hotel Naples
The Waldorf Astoria Collection Naples
Waldorf Astoria Naples Florida
Address: 475 Seagate Drive, Naples, FL 34103
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Naples > Pelican Bay
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Naples
#8 Luxury Hotels in Naples
#10 Business Hotels in Naples
#16 Romantic Hotels in Naples
#18 Family Hotels in Naples
Price range (per night): S$188 - 477
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Waldorf Astoria Naples is Southwest Florida’s insider secret for couples, families and business groups looking for an eco-smart beach retreat with panoramic views of the Gulf of Mexico. Set on 23 waterfront acres adjoining a 200-acre nature preserve and mangrove estuary, the resort is celebrated for its genuinely friendly staff who embody the highly hospitable philosophy of "The answer is yes; what’s the question?" Inviting features include spacious guestrooms, suites and bungalows with private balconies or patios; same-floor meeting space and break-out rooms with floor-to-ceiling windows; energizing recreation, including championship golf, award-winning tennis and water sports on three miles of sugar sand beach; three signature pools, including one with a 100-foot water slide; a rejuvenating Golden Door Spa® and inventive dining options. It’s also just a short stroll or bike ride on palm-lined streets to unique shops, restaurants and galleries. ... more   less 
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