Stayed at this hotel for 3 nights on a last minute trip to meet family members also staying at this resort. When booking the room directly with Disney, they were nearly sold out for the dates we were planning on staying. We did get a resort view room in the outer Sago Cay building. (You can see the view from... More

This was our first time at Disney World and first stay at Grand Floridian. I was aware of some pool construction before arrival, so I called them in advance for details and possible obstruction of views. We booked to stay in a suite on the top floor in the main building. When we arrived, they had upgraded us to the... More

Stayed 3 nights May 2013 for conference and found hotel to be clean and comfortable. Grounds and pool are beautiful and location is easy access to parks via boat or monorail. Staff extremely friendly and helpful. Pool bar was not open but cafeteria was short walk.

We enjoyed Disney as always. Service was great, but room not so much. The bedding was clean,but the room was not cleaned well. The lamps, baseboards, behind all furniture, and shelves were coated with "long term" dust. The bathroom suffered the same fate, as the base marble tile was coated in dust. The bathroom door hinges were painted too many... More

We thoroughly enjoyed our stay at the Grand Floridian. We got an unexpected upgrade which made our visit exceptional for the price. The service was impeccable. Everyone was exceptionally courteous and accommodating. The convenience to the monorail and Magic Kingdom cannot be beat. The cold tap in one lavatory had a very small stream of water which we reported to... More

I have stayed at the Grand Floridian many times and love the property. The location can't be beat and there are plenty of food options. I think the exterior is stunning, but the rooms need to be updated. The wallpaper and bedding boast the Victorian theming of the resort, but look old and weathered. The pools offer many activities for... More

The room we had was very cramped. It was full of furniture that was useless to our family. We had a crib brought in and could not find a place to put it that did not block a doorway. There was an armoire type thing that had the tv on top and a fridge hidden below. It had 4 small... More

We just returned from a trip to Disney World, where we stayed at the Grand Floridian. Location wise, this property is outstanding, the property is beautiful with blooming plants and flowers and the staff were most friendly. I didn't give the property a rating of 5 because we did not have hot water during our stay. We notified the hotel... More

There are many good things to say about this hotel so I respect that many on this site have enjoyed themselves but my experience was just disappointing. I'll start with the positives though to be fair: a very pretty property, great proximity to the Magic Kingdom, monorail and ferry access, great viewing of the fireworks without dealing with the masses,... More