just spent four nights here, using points to pay for it. because of this we got an upgrade to a 'site's which is basically a larger room with a small kitchen area, and sofa area. the room was clean enough, if a little dated, but not bad. unfortunately the pool was closed for large maintenance, so this was a bit... More

This place is a great place to stay with easy access to both universal and within east access to the freeway to disney world.You do however need to have a car as there is not the range of eating places as there is on international drive.The hotel does run a free shuttle service to universal ,seaworld & wet & wild... More

Stayed at this hotel from May 26 through May 30th. I have to say that I never saw any of the staff, except Gene, at the front desk, ever smile. It was a long weekend and we couldn't believe that they only had one person, Gene, on the front desk. He was unbelievably busy. Dealing with people checking in, answering... More

Large Hotel, Friendly staff, found most of the desk clerks to be friendly and helpful... with all the people checking in ( during spring break) that has to be a tough job. There is an activities desk and they were also very helpful.. even if you did not buy anything. We found the room to be spacious and very clean.... More

This is a very nice hotel, clean and all of the staff (except for one lady at the front desk) was as friendly nice as can be. We had a king size bed, the room was large and comfortable. There was a standing shower, no tub, but it was a bit crammed for two people. They provided an iron and... More

The staff was very welcoming and helpful. The rooms were not designed very well knowing the hotel would house mainly families visiting Universal. The are very small without a lot of storage or areas to place your belongings. If there is a family of four it is woth your time to get adjoining rooms.I must say the free breakfast was... More

I found this to be an average Holiday Inn Express (I stay in many of them). Decent room, but a very uncomfortable bed. Poor breakfast. However, Doris at the front desk was wonderful. Unlike many hotel clerks I've seen, she knew the area and was able to tell me the addresses of the stores I wanted to go to (e.g.,... More

Our family came for a visit to Universal Studios over Spring break. We are platinum members and were sure that we would not be upgraded due to it being such a busy time. Much to our delight, we were upgraded to a one-bedroom suite, with a living room and kitchenette. The room was clean, and the entire hotel was updated.... More

Just stayed here while on a business trip to Orlando. Checked in and room was fine except two double beds. Asked if a single King size was available and was moved straight away. This room was just the same as the other. Clean, well maintained and everything worked. Staff were helpful and efficient, even taking delivery of a parcel for... More