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All 330 Orlando hotels

Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5
5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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78%
Ranked #132 of 330 hotels in Orlando
Most recent review
4 of 5 stars Reviewed 14 June 2013
London9046 London, United Kingdom
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359 reviews from our community

Traveller rating
    124
    150
    51
    19
    15
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Families
147
 
Couples
103
 
Solo
19
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
1 review
4 of 5 stars Reviewed 14 June 2013 NEW

My friends and I stayed at the hotel for a week as we were visiting Universal Studios. The hotel was beautiful. The lobby was very welcoming. The rooms were extremely clean, tidy, and the hallways were well kept. The breakfast bar was a great way to start off the mornings. We spoke to several of the hotel staff members (usually... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
17 June 2013

Thank you for the awesome review! I am very pleased to hear we were all able to give your group the assistance you needed. We appreciate the recommendation! Thanks again. More

Manchester, UK
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 11 June 2013 via mobile

just spent four nights here, using points to pay for it. because of this we got an upgrade to a 'site's which is basically a larger room with a small kitchen area, and sofa area. the room was clean enough, if a little dated, but not bad. unfortunately the pool was closed for large maintenance, so this was a bit... More

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
12 June 2013

Thank you for your comments and your understanding of our pool renovation in progress. We hope you will come back and enjoy our pool improvements. Have a good day. More

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 10 June 2013

This place is a great place to stay with easy access to both universal and within east access to the freeway to disney world.You do however need to have a car as there is not the range of eating places as there is on international drive.The hotel does run a free shuttle service to universal ,seaworld & wet & wild... More

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
12 June 2013

Thank you for the review and nice comments. There are several restaurants just short driving distances from the hotel on International Drive and the surrounding areas. The restaurants within walking distance of the hotel are Wendy's, Burger King, Miller's Ale House, Carrabba's Itailian, Starbucks, Golden Corral, Kobe Steakhouse and Mexican Border Grill. All are just a short walk. We are... More

Vernon, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 7 June 2013

Stayed at this hotel from May 26 through May 30th. I have to say that I never saw any of the staff, except Gene, at the front desk, ever smile. It was a long weekend and we couldn't believe that they only had one person, Gene, on the front desk. He was unbelievably busy. Dealing with people checking in, answering... More

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
10 June 2013

We appreciate your comments and we will certainly address the poor service you received from the Universal Guest Service desk agent. We did have a busy weekend and the desk was staffed with two team members. Unfortunately the other staff member may have taken a lunch break or was assisting in another area of the hotel while you were in... More

chicago
Top Contributor
142 reviews 142 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 28 May 2013

Large Hotel, Friendly staff, found most of the desk clerks to be friendly and helpful... with all the people checking in ( during spring break) that has to be a tough job. There is an activities desk and they were also very helpful.. even if you did not buy anything. We found the room to be spacious and very clean.... More

Was this review helpful? Yes 2
See 5 more reviews by ChgoGal2 for Orlando
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
30 May 2013

We appreciate your comments and are sorry to hear you may not give us another try after the nice review you gave us. Our complimentary breakfast is quite extensive including hot pancakes, eggs, bacon or sausage, hot cinnamon rolls and much more. We do hope we will see you again. More

Ft. Lauderdale
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 28 May 2013

This is a very nice hotel, clean and all of the staff (except for one lady at the front desk) was as friendly nice as can be. We had a king size bed, the room was large and comfortable. There was a standing shower, no tub, but it was a bit crammed for two people. They provided an iron and... More

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
30 May 2013

Thank you for your comments regarding our Holiday Inn Express. We apologize for the noise issue and how our front desk agent reacted to your comments. This is not the service we strive to deliver and we will address your comments for immediate improvement. We do hope you will give us another opportunity to make your stay an enjoyable one.... More

Folsom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 27 May 2013

The staff was very welcoming and helpful. The rooms were not designed very well knowing the hotel would house mainly families visiting Universal. The are very small without a lot of storage or areas to place your belongings. If there is a family of four it is woth your time to get adjoining rooms.I must say the free breakfast was... More

Was this review helpful? Yes 1
See 6 more reviews by Matthew M for Orlando
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
30 May 2013

Thank you for choosing our Holiday Inn Express to spend the Holiday weekend in Orlando. We do have suites that are larger than our standard rooms that will sleep 4 and 6 and equipped with refrigerator and microwave. We appreciate your comments, and the breakfast team will be very happy to hear that you enjoyed the breakfast! We look forward... More

Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013

I found this to be an average Holiday Inn Express (I stay in many of them). Decent room, but a very uncomfortable bed. Poor breakfast. However, Doris at the front desk was wonderful. Unlike many hotel clerks I've seen, she knew the area and was able to tell me the addresses of the stores I wanted to go to (e.g.,... More

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
23 May 2013

Thank you for your great comments regarding Doris. She will be pleased to read your review. We were sorry to hear that you did not like the bed or enjoy the breakfast. Our breakfast is quite extensive including pancakes, hot meat and eggs plus cinnamon rolls, cereals, muffins, bagels and more. Any suggestions for improvement are greatly appreciated however the... More

Patchogue, New York
Top Contributor
147 reviews 147 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 7 May 2013

Our family came for a visit to Universal Studios over Spring break. We are platinum members and were sure that we would not be upgraded due to it being such a busy time. Much to our delight, we were upgraded to a one-bedroom suite, with a living room and kitchenette. The room was clean, and the entire hotel was updated.... More

Was this review helpful? Yes 3
See 11 more reviews by Kristina K for Orlando
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
9 May 2013

Thank you for being a member of the Priority Club Program.. We appreciate your loyalty to our brand, and we are happy we were able to give you the courtesy upgrade as a Platinum Member. We appreciate the nice review. More

Bournemouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 May 2013

Just stayed here while on a business trip to Orlando. Checked in and room was fine except two double beds. Asked if a single King size was available and was moved straight away. This room was just the same as the other. Clean, well maintained and everything worked. Staff were helpful and efficient, even taking delivery of a parcel for... More

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review
6 May 2013

Thank you for choosing our Holiday Inn Express for your Orlando business trip. We all thank you for the nice review and recommendation and hope to see you again soon. More

 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Express Hotel & Suites Universal Studios Orlando Florida
Address: 5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#104 Business Hotels in Orlando
#137 Family Hotels in Orlando
Price range (per night): S$113 - 164
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. From a central location near the Orlando/Orange County Convention Center, to our well-equipped Orlando hotel meeting rooms, complete with high-speed Internet access and accommodations for up to 50 people - our hotel near Universal Orlando is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 
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