This was our second extended stay at this location. We were recognized as Club Carlson members upon arrival. The staff are very friendly. Kai greeted us each and every time we arrived back at the hotel. He made us feel like family. Kelly, the manager, was very helpful and made sure we had everything we needed to complete our stay.... More

Great location to Universal Studios, the free shuttle only runs once a day there and back so we chose to drive a few miles and pay the 20.00 per day preferred parking so that we could come and go when we chose. The rooms look a liittle less desirable than most in this area. There is no vent in the... More

I stayed at this hotel with some friends for 4 nights. It was in a good location and was clean. The beds were fairly comfortable and the room was big enough for the 4 of us without being on top of each other. It was close to Universal (about a $10 cab ride including tip), food and activities on I-Drive.... More

My complain with this holtel is that when we ask for taxi service, they called for a fake taxi driver that charged much more than real taxi, fortunaly the police could arrest this false taxi driver. LOOKS LIKE, THE PERSON AT THE HOTEL DESK HAD ARRANGEMENT WITH HIM

I have stayed here on multiple occasions with my traveling sales team. It works out great because its right at universal studios. The front desk staff is very friendly and always accommodating the rooms are spacious and clean and my favorite part is they use great soaps and shampoos. However everyone loves the FREE breakfast and they change the offerings... More

We recently stayed there for 3 nights. Our first room smelled awful from the start. So bad our chaperon's coughed when they came in. You could smell it by the elevator. Later, we were looking through the room and we found MOLD everywhere. The AC barely worked either. We got moved up to a suite upstairs in which the bedroom... More

We stayed for 3 nights and it was 3 nights too many. We had to wait for someone to appear at the front desk to check us in. We kept our shoes on in the room, because the carpet appeared dirty. Each night, we had someone knock on our door and leave a pizza flyer. There ended up being hundreds... More

Originally had a reservation for 4 nights.First problem encountered,the Duvet on our bed was stained and dirty,called desk requested a new one,was told they had no extra they would bring blankets,which they did,could have just as easily retrieved a Duvet from an unoccupied room. Later that evening at shower time discovered no hot water,called the desk they said they would... More