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All 336 Orlando hotels »

Westgate Lakes Resort & Spa

3.5 of 5
10000 Turkey Lake Road, Orlando, FL 32819
Hotel amenities
Westgate Lakes Resort & Spa
Ranked #193 of 336 hotels in Orlando
3.5 of 5 stars 1254 Reviews
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1,254 reviews from our community

What travellers say about this hotel
  • Time share(54)
  • Very nice(35)
  • Theme park(27)
  • Golf cart(19)
  • Parking lot(15)
  • Free breakfast(15)
  • Great Place(14)
  • Smokehouse grill(13)
  • CUSTOMER SERVICE(11)
  • Hot tub(11)
Traveller rating
    323
    332
    172
    159
    268
Only show reviews for Family (504) | Couples (218) | Business (36)
Date Rating
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 28 May 2012 NEW via mobile
3
people found this review helpful

On my band trip to Disney, we stayed here and everyone had their opinions on this hotel. There were many pros and cons here! To start on a good note, there was everything. There was a game room, convenience store, deli, pizza place, bar, and a breakfeast (not complementary). However not everything was great. The service was horrible. In my... More

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Oakland, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2012 NEW
2
people found this review helpful

Family of four on their first trip to Orlando. Westgate Lakes and Spa was great. The room was clean. The service was very good. Everyone was very nice and professional. The pool was nice, clean, and warm. We all had a great time. I would easily recommend this hotel. We will be back.

Was this review helpful? Yes
New Hampshire
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 May 2012
2
people found this review helpful

Our one night at the Westgate Lakes Resort was wonderful. We took our niece and her two young children and our sister-in-law for a one night get-away to Universal Studios and decided to stay at the Westgate Lakes Resort after reading reviews on Trip Advisor. We were looking for a large room with enough space for the five of us.... More

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See 2 more reviews by BostonDiners for Orlando
Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
24 May 2012

Thank you for your feed back on your stay at Westgate Lakes Resort & Spa, we were very happy you found the resort wonderful. As we tell everyone we are in the perfect location to all the attractions and we are a Universal Partner Hotel®. As you discovered for your family we offer many amenities and your choice of seven... More

Andrews, North Carolina, United States
1 review
4 of 5 stars Reviewed 21 May 2012

My dad is an owner of one of the timeshares at Westgate Lakes Resort & Spa in Orlando. We have been going for about 18 years now. A lot of the times that we have gone the a/c isn't working. Most of the time they fix it no problem. I know 2 years ago we had to change our week... More

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Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
23 May 2012

Thank you for sharing your vacation experience with us about Westgate Lakes Resort & Spa. We were happy to read your father has been a satisfied owner for the past 18 years and you enjoy the location of the resort. The pools are an important amenity for our guests and our team takes great pride in the maintaining of all... More

Algonquin, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 19 May 2012
2
people found this review helpful

Do NOT stay here!!!! The employees are thieves!!!!! They stole my husbands cell phone and the manage at the hotel didn't even care!!! We drove 21 hours to get there, and upon a very rude check in, I was told to go the other desk. I knew what was coming, so I tried being very polite and said, I'm extremely... More

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Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
20 May 2012

Thank you for sharing your vacation experience about Westgate Lakes Resort with us. Please accept our apologies if you felt anyone at the resort were rude or unhelpful. This is by no means our standard level of service which is something we strive for which is to be one of the best resorts in the Orlando area. We have a... More

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Merlin, Oregon
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 May 2012

We booked this resort through Interval and was very pleased. Shopping, many restaurants and the amusement parks, etc. are close by. This was a very nice place to have a vacation. Our room had a separate bedroom with king size bed, lg. flatscreen TV in both rooms. The small, nicely decorated living room with full kitchen & laundry facilities, gorgeous... More

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See 6 more reviews by Paula F for Orlando
Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
20 May 2012

It was great to read you gave us an “A+ rating” and your family had a great time while visiting Westgate Lakes Resort. From your review it sounds as if you took in all of Central Florida’s attractions and you found we were in a great location to access everything Orlando and the area has to offer. We were happy... More

Tequesta, Florida
1 review
3 of 5 stars Reviewed 19 May 2012

We checked in on a saturday night and the remote was not working on a tube tv. icalled front desk and told them I probably just needed soem new batteries. it took the maintenance guy 30 minutes(not even joking) to bring us new batteries. I then asked him about the ac and how it was not cooling the place down.... More

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Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
20 May 2012

Thank you for your feedback on your recent trip to Orlando and your stay at Westgate Lakes Resort & Spa. Please accept our apologies for any delay or confusion regarding the AC in your villa and other maintenance items. Your comments have been shared with our Engineering Team so they can address these issues you brought to our attention. Rest... More

Ontario
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

I read the reviews left here before i decided to leave mine. I feel bad the others had such a bad experience although i feel there is some exaggeration too...2 miles to the front desk LOL We also stayed in the last building and it's not that far. At any rate, we absolutely loved this hotel/timeshare and frankly might someday... More

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Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
20 May 2012

Thank you for your response about your vacation at Westgate Lakes Resort & Spa. We were very please you enjoyed yourselves so much and you found the resort met or exceeded your expectations. As we often state to our guests we are in a great location and although we have everything to offer right on property there are many great... More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed 17 May 2012

Upon Arrival Friday evening we were exhausted; my wife, myself, and our 2 year old son. We arrived at a peak time apparently as there was a very long line of would be hotel guests all looking frustrated with the snail's pace exhibited by the desk staff. We walked in and were greeted by a front desk person who then... More

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Hollywood, Florida
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 15 May 2012
3
people found this review helpful

Three and half stars...It didn't even come to that. I'm writing this review as we were checking out. The minute after we checked in, we were brought to this time share thing with all the goodies. They said Universal ticket at gate was $90, they can offer at $83 if we went with the time share presentation. Luckyly, we didnt.... More

Was this review helpful? Yes
Rick Lohr, The Westgate Lakes Team at Westgate Lakes Resort & Spa, responded to this review
16 May 2012

Thank you for your comments on your recent stay with us at Westgate Lakes Resort. After reading your response it sounds as if we did not handle some of the issues you encountered in a proper and timely manor. Please accept our apologies for the inconveniences you encountered during your stay, this is not our standard of service. We take... More

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Additional Information about Westgate Lakes Resort & Spa

  • Westgate Lake Resort Spa
  • Westgate Lake Resort
  • Westgate Lakes Resort Spa
  • Westgate Lakes
  • Westgate Lakes Resort
  • Westgate Resort Orlando
  • Westgate Lakes Florida
  • Westgate Lakes Hotel Orlando
  • Westgate Lake Resort Orlando
Address: 10000 Turkey Lake Road, Orlando, FL 32819
Price range (per night):* S$114 - 216

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Westgate Lakes Resort & Spa
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