My husband and I returned to this hotel after first staying here in September 2010 but were slightly disappointed. We stayed for four nights twice within the space of two weeks. The first room we had in building 16 wasn't great. All the bedrooms were accessed from outside and we were immediately greeted by the bed. The bed being so... More

Stayed here 3 nights in May 2012. Dark, musty, room. No ceiling light...had to sit on toilet in bathroom ro read map! Had to unplug standard lamp to plug in coffee maker (and then couldnt read instructions on coffeemaker!) Key card to room didnt work....back to reception...stilll not working...repeat 4 times!!!!Safe not working... give up...going home soon anyway!. Recommend? -... More

I'm kinda shocked by all of the bad reviews. I probably would not have stayed here if i read them prior to staying there. The room we stayed at was clean in general. This place has nice pools too. We did not really deal with any of the staff except for check in and they were quick and polite. The... More

The initial check in area is very nice and grand however when I got to the room it smelled like mold. The AC never got really cool. The sliding glass door would not open. We had to get a room helper to assist and even he had a hard time. The bathroom had hair on the walls in the shower... More

First time ever asked to change rooms. Old smelly craked sink , peeling repainted bath, dirty, no fridge old tv, very noisy old air con - unbearable, needs a make over at best 2 star. Pictures must all been from its opening 3 separate calls to fix things in the new room that was better but still old and fusty... More

I was done in this hotel for business, attending a trade show. I had a great time. In fact I rarely left the hotel except for work. The room was super clean, the lobby of the hotel had the faint smell of whatever it is that makes the W hotels smell so wonderfully fragrant. I ate pretty much al of... More

I should have known that by the price I was paying, the hotel was not going to be that great. As far as the looks and the commom areas there wasn't any major issue. The biggest problem I had was with my room. It was incredibly humid and everything felt wet, including all the bedding. We called the front desk... More

We stayed here for 5 days while visitng Univeral. So many great things about this hotel. I got our room on Priceline for VERY cheap and 50% of the regular rate. AWESOME. Parking was good. Beds were comfortable. Its on International Drive and EVERYTHING is within walking distance. The pool is HUGE and open past midnight. The grounds are very... More

I am not sure why people have written some of the negative comments about this Resort! The grounds/lanscaping are spectacular! I stayed in building 14 and the room was well kept and nicely furnished. The security staff and general hotel staff were very friendly and pleasant. The front desk staff was also very friendly and attentive. The person that checked... More