I spent four nights at this hotel while attending Sunfest. Reserved a king rm overlooking the pool area 10th floor. My room was fairly modern, comfortable bed, nice bath room, and good shower. During my stay I had two room related mishaps which were promply taken care of.
The hotel manager (Debra) was very accomadating and even sent a nice...
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Dear Lost in Travel,
Thank you so much for being our guest and providing us with a kind review. We are very excited about the next phase of our lobby and restaurant renovation and appreciate you sharing your thoughts with our future guests. The new contemporary lobby will match the contemporary room style that you mentioned and provide you with...
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we Booked this hotel though hot wires hot rate thinking that we wouldn't be spending much time in the room having our wedding not to far from it. boy was that a mistake after walking into the hotels lobby that never lost that dirty mop smell it started with them telling us that they would not offer us the king...
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Dear Mike b.
Thank you for taking the time to share your thoughts on Tripadvisor. I recently joined the hotel as General Manager and value all the guests feedback I can receive. Please accept my apologies for the overall experience, which is sincerely NOT Marriott style and my commitment that I am addressing the issues.
I am not certain what...
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This is probably the third time I've stayed at this property and probably the last until it is refurbished. For a Marriott property it is in the worse shape that I've seen any Marriott in quite a while. The hallways are pretty rundown, paint needed everywhere. It does look like the bathrooms have had some attention paid to them since...
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Dear Mycruz;
Thank you for your comments. I am so excited to tell you that we are beginning our lobby and restaurant enhancements this summer along with other improvements in our guest rooms. I recently joined the hotel as General Manager and am anxious to provide our guests with the new Marriott concept of the Great Room lobby and dining...
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Affordable, clean, professional & friendly staff & nice pool. The down topper on mattress-priceless!!! Never slept so well in a hotel bed Ever!!
Dear Scubajenn;
Thank you so much for the 'two thumbs up' review! We promise to keep it up!!
I hope to have a chance to thank you personally in the future!
Best Regards,
Deborah Carr
General Manager
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Stayed here while visiting my parents who live in town. I had higher expectations of a Marriot than this. Needs a major renovation, especially the carpets, hallways, elevators and bathrooms. The pool area is depressing and needs new furniture. The pool is green, could not pay me to get in it. On the plus side, the breakfast was good, the...
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Dear "ScottandScott",
Thank you for taking the time to go onto Trip Advisor and share your experience. I am excited to tell you that I am the new General Manager of the hotel and am anxious to change the issues you highlighted.
I appreciate your comments as you were very considerate in noting the good and the not-so-good. It is...
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As a long term global traveler, I appreciate a great hotel that meets my needs. This Marriott does the trick for me. Superb bed. Rare kitchen. Very pro staff. Laundry service spot on.
Dear Robinbayvillage;
What a great feeling you just gave 200 team members. I have shared your reviews with team and you have our committment to keep doing our best and repeating our performance as you have described.
THANK YOU!!! I hope to be able to meet you personally and thank you again.
Best Regards,
Deborah Carr
General Manager
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I stayed here for one night on our way down to Miami and it was a convienient little hotel. The pool area was great and lit up at night w/ music playing covering up the nearby traffic. The hot tub was great, albeit not very hot strangely! The lobby is very nice w/ a bar and a little restaurant. The...
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Dear rda506;
Thank you for sharing your comments about your recent stay with us. I joined the hotel as General Manager last month and am always excited and interested in receiving our guests feedback. It is the best tool we have to know if we are meeting or missing our guests expectations. We are very happy to know that we...
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I am a Gold Elite Marriott rewards member. Whenever I travel, Marriott is my first hotel choice. I was not disappointed by this hotel. It has the same great location (next to loads of shopping and restaurants). The interior was designed with up to date fixtures. The staff was friendly and helpful. The food (we had room service and breakfast...
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Dear Moondoggynfl;
Thank you for your very kind review. We appreciate hearing from our guests and will continue to work hard to meet and exceed your expectations.
We hope you will visit again soon.
Best Regards,
Deborah Carr
General Manager
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This is a much less expensive marriott than the west palm and is a similar hotel, although about ten mins drive further north. Nice rooms, comfy beds, quite, nice pool area and fitness center - very old elevators, but super nice staff. Near lots of bars and restaurants and the mall
Dear JustG;
Thank you for your comments regarding your recent visit. Tripadvisor is such a great tool for feedback and assisting future guests with travel decisions.
You are correct in advising others about the second floor due to the possible noise issues. However, we have closed the nightclub and will look to use the space as a more up to...
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Went for a short stay (one day) on March 25-26th, we were in the room on the second floor facing the night club. had a nice and typical Marriot experience.
1. The fromt desk is helpful.
2. The room is very clean.
3. The location is execellent for all the activities.
Ony one small issue: The room second floor facing...
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101 Reviews
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