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Hilton Garden Inn Panama City Reviews

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Hilton Garden Inn Panama City

3.0 of 5
1101 US Hwy 231, Panama City, FL 32405
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Hilton Garden Inn Panama City
29 traveller photos
Ranked #2 of 35 hotels in Panama City
4.5 of 5 stars 97 Reviews
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97 reviews from our community

    Trip type
Traveller rating
    52
    28
    8
    7
    2
Date Rating
Biloxi, Mississippi
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Family Visit”
5 of 5 stars Reviewed 20 May 2013 NEW

Visiting mom and my sister's family, hotel was great. Room was clean, everything worked, and the bed was extremely comfy. Staff was great and answered all questions we asked. Highly recommend this place.

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Review collected in partnership with Hilton Garden Inn

Austell, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Just Ok HGI Summer 2012”
2 of 5 stars Reviewed 13 May 2013

We stayed on a spur of the moment trip to take the kids to the beach. Upon check in the clerk made it known that we were holding her up to complete her night audit ( umm ok). The room was clean and centrally located. We decided to come down for breakfast that morning. I was a bit confused that... More

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Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
16 May 2013

Thank you for taking the time to share your feedback about your 2012 family vacation. I'm so sorry to hear that you were not greeted and treated with our warm hospitality and I can assure you this is a top priority. We hope you'll give us another opportunity to restore your confidence in us and allow us to showcase our... More

Nashville, United States
1 review
“Hilton Gardens Panama City”
5 of 5 stars Reviewed 9 May 2013

Went down for a long weekend, very clean, good value, great service. Staff in all area very attentive to meeting our needs. Hotel bar and restaurant was easy to use. Location was easy to get to as well.

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Review collected in partnership with Hilton Garden Inn

Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
14 May 2013

Hello from Panama City James C B! Our staff appreciates your feedback and celebrates your successful visit to the Hilton Garden Inn Panama City. It is our pleasure to provide great service and to exceed your expectations! We look forward to your next visit! Sincerely, Keith Smith General Manager More

Fort Mitchell, Alabama
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Easy Access and Nice Rest”
4 of 5 stars Reviewed 7 May 2013

My family and I visited Panama City in preparation for an upcoming family reunion. We chose to stay at this property because we are Hhonors members and usually cater to this name brand. Property was nice. Rooms were quiet. Bed was firm, but okay. Pool did not excite us because it was located right outside of the lobby where heavy... More

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Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
9 May 2013

Hello from Panama City RedFone! Thank you for sharing your experience at the Hilton Garden Inn Panama City. We are pleased to hear that your stay went well and we would love the opportunity to improve our dining options. With your information, we will work to ensure that during your next visit, our breakfast will exceed your expectations. On behalf... More

Fredericksburg, United States
1 review
“HGI - 4/13”
3 of 5 stars Reviewed 26 April 2013

The property is nice - clean, well kept. My issue(s) were with the billing process. I paid via certificate, through the main reservation system. Yet, on check in, I was billed for two days stay, plus deposit, even though I was only there for a single day. The management fixed the issue, but it took more than an hour of... More

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Review collected in partnership with Hilton Garden Inn

Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
30 April 2013

Greetings from Panama City Rickey B, On behalf of the entire staff, please accept our apologies for the missed opportunity that you have highlighted. I'm glad our team was able to help rectify the situation but understand your frustration. We appreciate your patience and will take your experience as a learning opportunity for our front office team. We hope that... More

Loxley, United States
1 review
“my business trip”
3 of 5 stars Reviewed 26 April 2013

It was "okay", not great, but okay. I stayed this time at a "Garden Inn" (Hilton) but I have stayed at Hamilton Inns (also Hilton) that were just a good and a little less expensive. It would have been a lot better had I not had to pay $10 (almost) for a hot breakfast.

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Review collected in partnership with Hilton Garden Inn

Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
30 April 2013

Hello Jeffrey M! As a destination for seasoned travelers and weekend getaways alike, we appreciate your loyalty to our brand. Please accept our apologies as we fell short of our goal to exceed your expectations. As you have noted, our breakfast is not complimentary. However, it is possible to choose a complimentary breakfast as a choice with your rewards status.... More

Diamondhead, United States
1 review
“very clean!!”
5 of 5 stars Reviewed 24 April 2013

this hotel was extremely clean! the beds were very comfy. the staff were all super friendly and the warm cookies in the lobby were a great touch. nice location right by mall and several restaurants! they had no problems letting us do an early check in. you aren't far from beaches. the hot tub was very nice but unfortunately the... More

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Review collected in partnership with Hilton Garden Inn

Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
26 April 2013

Hello from Panama City Wendy C!! Your visit to Panama City is a highlight of our week! The entire staff has been made aware of your exceptional stay and our housekeeping staff is delighted to know that you have acknowledged their dedication and hard work. This is how it should feel to stay at the Hilton Garden Inn Panama City!... More

Huntsville, Alabama
1 review
“EXCEPTIONAL!!!”
5 of 5 stars Reviewed 10 April 2013

The staff were fantastic and beyond helpful and friendly in every way. We were a larger group with a lot of young children and they really took care of us! The place was clean throughout and people in our group all commented on the pillows - that they were sooooo very comfortable!

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Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
18 April 2013

Greetings from Panama City Desiree M! Thank you for sharing your stay at the Hilton Garden Inn Panama City. Your stay is an example of what our entire staff strives for, to exceed your expectations! We look forward to your next visit to Panama City! Safe travels, Keith Smith General Manager More

Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Great location for business travelers”
4 of 5 stars Reviewed 9 April 2013 via mobile

This HGI is located right beside the PC mall and has restaurants all around it. If you have business on the city side of Panama City, this is the place to stay. Good breakfast in the morning and a bar in the lobby, if you need a night cap.

Was this review helpful? Yes
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
18 April 2013

Hello Bpartin! Our entire staff knows how important it is to have a place to call home when you are away on business. As a team, we take pride in knowing that your experience reflects our dedication to each and every traveler. Thank you again for your loyalty and we look forward to your next visit! Sincerely, Keith Smith General... More

Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Impromptu Family Visit”
5 of 5 stars Reviewed 8 April 2013

Traveling this time with my mother who is 78 yrs old and handicapped. We originally had reservations at a nearby hotel for a little less money (splitting bill with Mom so tried to be a little more conservative). The hotel we had intended to stay was NOT at all what we expected and was not at ALL something that was... More

Was this review helpful? Yes
Keith S, General Manager at Hilton Garden Inn Panama City, responded to this review
30 April 2013

Hello Malpal! How wonderful to know that the dedication and hospitality of our team members was able to turn your visit to Panama City into a success! On behalf of the entire staff, thank you for sharing your experience and your kind words. It will be our pleasure to be your home away from home in the future! Safe travels... More

 
 
Hilton Garden Inn Panama City
Hilton Garden Inn Panama City
4.5 of 5 stars 97 reviews
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Additional Information about Hilton Garden Inn Panama City

Also Known As:
Hilton Garden Inn Panama City Hotel
Hilton Garden Inn Panama City Hotel Panama City
Hilton Panama City
Panama City Hilton
Address: 1101 US Hwy 231, Panama City, FL 32405
Phone Number:
Region: United States > Florida > Florida Panhandle > Panama City
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Panama City
#2 Family Hotels in Panama City
Price range (per night): S$152 - 214
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Panama City
1101 US Hwy 231
Panama City, FL 32405
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