This hotel located in a renovated passenger train station manages to keep its charm through the years. And this is helped by the friendly hardworking staff. The restaurant dining did not impress but the overall experience was fine.

You will see I have written several previous reviews on The Crowne Plaza Pensacola Grand but I am compelled to do so again given our great stay. I will begin with the staff. They are all incredibly friendly and welcoming. Everyone from the front desk to the bartenders to the housekeeping team is on point. The rooms are large and... More

The hotel is conveniently located and provides easy access to restaurants, etc. and is right off I-110. The rooms were clean and comfortable. The low rating for the staff results from the room not being cleaned! I was there for 3 days and had placed the "Do not disturb" sign on the door the first night of my stay. I... More

We stayed one night just for a Pensacola beach visit and had a pleasant stay. If you are a lite sleeper, might not enjoy that the hotel is close to the road and train tracks. The hotel was very nice on the inside, and if you get a high enough room, it has a nice view to the bay. Short... More

The room I had crisp, clean sheets, a very comfortable bed, and nice bath. Lots of soap/shampoo/massage amenities provided in small containers, including a night spray which was great. Lobby and bar need freshening with much better lighting, flooring, seating. Shop-worn would be the proper description of the lobby and bar. Restaurant in the hotel was superb for breakfast. Nice... More

Spent a night here recently while in town for business and I was regretting the fact that I haven't been staying here in the past. I was pleasantly surprised at how nice this facility is. It's a very nice setting for a hotel,and a very nicely decorated lobby too. Didn't try the restaurant that's on site since I was drawn... More

The Crowne Plaza Pensacola is certainly one of the better hotels in town...but it's in a dead zone, right across from the convention center. It has a set of active railroad tracks running just noth of the property, and if you are a light sleeper, this may be a problem. The room was certainly nice enough, about average for what... More

Built next to the old L&N train station, the hotel uses the station as it's lounge, shops, offices, restaurant and meeting rooms. The rooms themselves are in a tower next to the hotel. The "needs some work" refers to the elevators (one was very sketchy - it would go up in spurts). The room itself was a corner room and... More

I would have given the hotel 5 circles except for one small problem. We were meeting another couple at the hotel and I made the reservation. At check in the other couple had not arrived. the Assistant Manager was outstanding asking if I wanted adjoining rooms and he said he would make a note with the name of the other... More