This property was very unclean. The rooms were horrible and there was a very unpleasant smell. The towells and washclothes were so thin and dingy looking that we went and bought towells and washclothes from Bealls Outlets, washed and dried them, and used them instead of the ones in the room. There was a dead bug in the bath tub,...
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Dear Guest,
My apology for the inconvenience to you.
I do not know how many nights you stayed with us and also do not know your room number, but surely you did not come to the front desk for the issues you had, or would have been resolved.
Also, for your information our breakfast time is 6am to 9am and...
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I was skeptical about staying here because of some of the reviews I had seen prior to booking. Turns out our stay wasn't to bad. This hotel is a good value for the price. We didn't get a chance to use the pool or breakfast because of some of our time constraints so I don't know how good those were....
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I dithered about booking here because of the reviews. I have to say, it makes me question Trip Advisor reviews. This is an average budget motel. My room was clean, the folks were nice. It was quiet. My extremely large dog was welcome ($10 charge). I felt safe. It's in a great location I got what I paid for and...
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Actually, a kennel smells better. Our room had the smell of urine in one corner. And a chemical stench that made us choke. Our daughter's feet were black from walking on the carpet. They have no elevator and wet steps due to a leaking AC unit above the steps. Be careful when walking the steps if you are not spry....
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The guest made on line reservation with 24 hr cancellation policy. The guest wanted a room on 1st floor, did not request on his reservation. We were sold out for that day could not accommodate him on the first floor, then he wanted to cancel the reservation, we told him about the cancellation policy. Finally he took the key from...
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My wife and I are here for a wedding. The room smelled like mold and stale cigarettes. There are alot of people that live here. It is closer to an inner-city government assisted living area than a beachside hotel but I guess you get what you pay for I this world. I am a military police officer and after returning...
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I had a chance to deal with this guest personally. The guest called front desk about fresh marijuana( She knew how it smells) smoke smell in her room, when she came back to her room in the afternoon. The front desk immediately transferred me the call, while talking with the guest, gave her two options, move in to a room...
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In 2002 we had a bad experience in a Days Inn in Orlando so we never stayed in one again. Yesterday we decided to stay in the Days Inn in Satellite Beach because was only a block away from were we have to be today in the morning. We found a very nice hotel, very comfortable and clean, friendly people...
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Dear Guest,
THANK YOU for recognizing our EFFORTS to improve quality of our service!
Mannie, Manager
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We found this motel to be very comfortable and clean. We stayed for 1 1/2 months with no problems. Everyone, from the front desk to housekeeping and maintenance, were friendly and helpful. The beds and the motels location were a big plus. The beach is just down the road across the street, there is a great place to eat across...
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Dear Guest,
THANK YOU for recognizing our EFFORTS to improve our service.
Mannie, Manager
More
My wife made reservations, through Expedia.com (which I’ll also never use again) 3-4weeks in advance for a 2 double beds, room. When we got there at 10:30pm (we told Expedia that we’ll need a late check-in) there was no vacancy, but he had our room. The guy gave us the key and we found out it had only one bed....
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The guest listed only 2 adults on his reservation and DID NOT list that they also coming with 3 children, caused the problem.
We did provide them extra bed for the first night, and moved them to an upgrade room with TWO QUEEN BEDS, and also gave them one extra bed at no charge to make them happy, I guess...
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If you are looking for an inexpensive hotel/motel in this area be warned, this place is filthy. My wife and I had stayed here 10 years before and it was clean and fairly quiet, so we decided to save some money and stay again even though we would mostly be here only for sleep after being out all day. Big...
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I personally dealt with this guest. I acknowledge the housekeeper did do her job to the guest's satisfaction, but the guest also not coming up with the truth. When the guest complained about the problem with the cleanliness of the room the on duty night manager and on duty housekeeper changed the bedding to the guest's satisfaction. Next day when...
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I booked a room online and didn't find out till the last minute that the show i was going to locally was cancelled. I called and asked if I could change the date of my reservation, I didn't want my money back, i just wanted to switch it to the day the show was rescheduled for. I was told no...
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