We recently stayed in a 2 bedroom suite at this property and found it to be clean and the staff very responsive to our requests. The breakfast was very good. The property has been updated since I stayed there about 5 years ago and it now has modern furniture. The bed was very comfortable and the living/kitchen area very nice....
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This is by far one of the BEST hotels ever! Everything from the friendly staff, cleanliness of the lobby, eating area, the rooms, and even the parking lot area. I have met both, the manager and assistant manager at this property and they have always made me feel at home, (since I visit the area often). The front desk are...
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I had a reservation for the 2 room suite which was booked a couple of weeks in advance. This was to be a birthday party for my granddaughter. She had invited 6 other girls to come along for swimming and to spend the night. When I arrived at the hotel, I was told that the manager (Gigi Cassedy) had allowed...
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EleanorH
Please accept my apologies for making your granddaughters birthday less than perfect. It is my duty, as the Assistant General Manager to make sure that all reservations are in place and that we are accommodating all the guests needs. I failed in that responsibility for your reservation and then was not present to guide you through this situation. Unexpected...
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My late evening check-in was handled by one of the most efficient and friendly front desk people ever! The cleanliness of my room and common areas is about average. The people who work the breakfast and happy hour are very good. Overall, the service is solid.
The recently-remodeled room was large and comfortable. The only issue I had was that...
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Dear MSPTraveler2
Thank you for your kind comments regarding our assoicate. I have to agree they are the most efficient and friendly people ever. As a business person I know how important the high speed internet is for your work, we have shared your concerns with our internet technicians and they are currently working on this issue. To complement our...
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We stayed at this hotel on our way back from a cruise with three other couples. We had two 2 bedroom/ 2 bath suites. The hotel has been renovated with pleasing decor, but it still shows its age. The hallways are quite dreary. The kitchen in our unit had not been cleaned properly, and the heating unit was not working...
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Dear MSRuby-7:
Thank you for staying with us on your way back from your cruise. I am glad that you enjoyed your suite and that you found our decor pleasing...I want to apologize for the problem that you experienced with you room while staying here. We try, on a daily basis, to make our guests comfortable and exceed their expections:...
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Overall rating of hotel is very good with a few exceptions. The bathrooms need to be updated to include bars in the showers. The television in the living room area did not work. And the bathroom in one of the bedrooms had not been cleaned very and checked thoroughly - there was a pair of ladies panties still hanging on...
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Dear Pat H:
Thank you for taking the time to review your stay with us and make me aware of the issues that you had. We received new television cable receivers and that seems to have taken care of the television issue in the living room. Our handicap accessible rooms do have the handle bars in their bathrooms and I...
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The floor plan for the 2 bedroom suite is comfortable and efficient. The management is another issue. I reserved a 2 bedroom suite for a family of 6 (4 children under the age of 5) coming in for a wedding who needed a kitchen because of a child's food allergies. I reserved the room over 5 months in advance. Upon...
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Dear Traveler3Homewood_AL,
Thank you for staying with us for your family wedding. I am glad that you found your two bedroom suite comfortable and efficient. I want to apoligize for the problems that you experienced with your hotel accommodations. We try, on a daily basis, to make our guests comfortalbe and exceed their expectations of a hotel, when they are...
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We lived here four months after a storm made our home uninhabitable. The associates treated us so well and became family. Gigi, Shawn, Chris, Mary and other key individuals assure every quest's comforts and requests are noted. The only drawbacks to this property are no king beds and very busy weekends, but the exceptional customer service makes all the difference!
The staff were very friendly and helpful, especially the dining room staff in the morning. Room was clean and updated except for the bathroom tub. It was as if they had forgot to replace the faucet knob for the shower. It was obviously original to the room and was quite difficult to determine where the hot and cold stopped and...
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I spent Christmas at the Residence Inn with relatives and we had an awesome stay! The staff was extra friendly, especially the cook and the front desk clerk who had genuine cheerful attitudes and was really helpful giving us directions. I booked the 2 bedroom suite online for two nights and it was well worth the price. The suite had...
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