I am not even going to go into the fundamentals of hospitality management/ front desk ops. The walls in this hotel are paper thin and the headboards share a wall. When I checked in about 5pm I was hoping to get some work done before dinner, but instead got a play-by-play of the events in the adjoining room...good to know...
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Sitting in the lobby of the hotel waiting for a taxi as the hotel doesn't have a shuttle to the airport -- only in rare circumstances I'm told. Personnel not in the spirit of service to guests. I'm talking about a genuine smile, not the fake "how is your breakfast" when your mouth is full. And if you do plan...
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This was the first time we stayed at this hotel and we found the service and accomodations to our liking. The front desk personnel was very friendly and the general manager greeted us in passing. Very good breakfast. Easy access to downtown Tampa via either I-4 or the city streets.
This is the second time I have stayed her in as many months. The hotel is well kept, friendly employees and the General Manager is there to greet you early in the morning at Breakfast. Clean rooms, good amenities.
Thank you for being one of our repeat guests. We certainly work on keeping in touch with people who stay with us and our breakfast time is a great opportunity to do that. I'm glad you noticed!
Theresa White
General Manager
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Spring training baseball and poker...what more could you ask for?
The service at this place makes it a nice stay. The shuttle to the casino is great and will save you a ton of money since the casino rooms were about $200 more per night.
We had a little issue when the rooms that we booked we 3 rooms with king size beds and we needed rooms with 2 beds....
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My stay was on Feb 24 and 25, a weekend trip with "the girls". First, this Holiday Inn Express has a really convenient location, about a five minute drive to the Hardrock Seminole casino by the hotel shuttle. And a short drive to Ybor City and International Mall. I do have to give special recognition to two of the hotel...
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We have stayed in alot of hotels over the last 2 weeks, & this is by far the most enjoyable stay. The staff is exceptionally helpful & friendly. The manager is in the breakfast lounge in the mornings greating everyone and the kitchen staff as well ask how you are. the rooms have everything you need and are spotless. It...
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Wendy,
Thanks for staying with us. We certainly do enjoy spending time with our guests. And for me, being visible in the breakfast area gives me a chance to get to know and understand our guests needs better. I hope you stay with us again so we can talk in person while enjoying one of those great cinnamon rolls in...
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Despite the problems other people had I found the staff to be polite and friendly. The Wi-Fi worked fine for me and the hotel was nice looking inside and out. I will say though that the second floor, which we stayed on, smelled like mold. The source? The laundry room. I didn't check to see if each floor had a...
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Thank you for taking the time to write about your visit. Due to your comments, we are testing different cleaning solutions that can be used in the public laundry area to help with the smell that you encountered. It is a work in progress and we are hoping to find a solution soon.
And I do appreciate your other kind...
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The Holiday Inn looks great inside and out. Their breakfast is delicious and free. I'm still amazed with their perfect pancake machine. The rooms are clean and modern. The flat screen TV was a little small but was pleasantly surprised to find HD available.
The only 2 disappointments were the after hours front desk attendant. She was nasty. As Stephon...
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Hello Alex,
First of all, I would like to apologize for the reception that you received when you arrived at our hotel. Please be assured that I have addressed this with our front desk staff, in particular with the person who I believe you encountered. I feel badly that this affected your experience, since we strive to make all of...
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