I along with multiple other Guests have had a Major Issue with this Days Inn and there excessive charges to our Debit Cards Even after Check-Out so if you must stay there use Cash or else you will be paying for it multiple times over. You have been warned!
Reviewed 11 August 2011
We do apologize for your frustration. A new bank processor was installed-supposedly to streamline operations-and instead it automatically processed any cards in the booking system. We have now got it under control. If any overcharges have not been returned to your card, please notify the hotel.
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Nothing big. Stayed here since it was close to a event i was attending. Looking at the prices and hotel rates i didn't expect much and that is what I got. Rooms were older as he hotel was. I can't complain because I didn't stay in the room much but you do get what you pay for.
This place is terrible Filthy Carpet,Bugs of all kinds less then 20 channels that come in fuzzy my bed had two huge dips on both sides the sofa was in need of serious cleaning AC blew warm air Will never stay there again Oh Yeah there is No Bar the Bar they have is Closed down Never again You've been...
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I only found one complaint writeup from the front desk for the three weeks prior to April 27 (today's date). True, it takes up 2 1/2 pages in the log book but most is statements from our house person disputing the condition of the room and statements from other clients who
were in the lobby at the time the complaint...
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Mr. Roger, (assistant manager on business card)
March 19, 2012
From email to Mr. Roger
I must comment on the Days Inn on in Winter Haven. We stayed here two nights in early March and on the second night someones car alarm went off at 4:30am and didn’t stop until 6:00am. No one at the front desk did anything about...
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Stayed here during our visit to Lego Land and will never return. Upon arrival I had to come back down to the front desk to ask the staff to have the room thoroughly cleaned. There was hair all over the bathroom tub, toilet, and sink. The shower curtain was full of mold and the floor of the bathroom looked like...
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When this complaint first came to me the day it was issued to Legoland, I immediately checked the room. We have been doing heavy renovations on the property, the doors were painted and serviced and all locking systems checked, so I wanted to make sure the job was being done properly. The doors are heavy but was not off it's...
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No Microwave, no refrigerator, would not take a Days Inn discount coupon, no free hot breakfast even though the web site stated that there is. The manager argued that point with us. We thought the maintence man was a mugger. But there were all the free roaches we could want. Checked out the next morning and went to a Best...
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First, my apologies that you found your stay unacceptable. I searched the computer to find your name and date of travel but there was no record. If you could email me at daysinnwinterhaven@yahoo.com to give me a few more details, I would appreciate it. The time frame you are indicating was tight in the heart of two major events being...
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On the last day of a business trip to Winter Haven, I had the misfortune of staying here. I actually went to the store for a bottle of alcohol to put in the tub before I put a towel down to shower. I left bathroom, sat on the bed and a HUGE roach ran out of the bathroom! I killed...
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I do apologize that your stay was not satisfactory. We have been making major improvements here that were lacking under previous management, and your feedback is very helpful. It is the season in Florida for Palmettos (everyone here detests them as well) and we have a company working on the situation. On the bathtub, the 'dirt' is stains from a...
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Their website boasts of many things that are not true. I'm going to copy and paste from their website all the lies:
1. Refrigerator and Microwave In All Rooms. Not true
2. welcome package of candies, spring water, soda etc. Not true.
3. The hotel also has an outdoor heated swimming pool. Not true.
4. Includes complimentary Hot Breakfast. Not...
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Please make sure you check our website : daysinnwinterhaven.com.
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When we got to our room, I killed a German cockroach within 5 minutes of being there. Since we had a late check in and were exhausted from our day at Legoland, we decided to deal with it and stay. BIG mistake!! There was urine dried all over the bathroom wall and the hard water stain was so bad in...
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We found this hotel from Googling local hotels in the area. We are from Massachusetts and were on vacation. The only thing we liked about this hotel is that it was very close to Lego Land. The rate was very affordable...now I understand why. The Lady at the check-in was pleasant...but the room was not. Our room was not clean...
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We sincerely regret your dissatisfaction. Please contact me regarding further information at daysinnwinterhaven@yahoo.com. There is no record of a complaint lodged at the desk for the date of your stay. Each complaint is researched so that we may resolve the problem. As an older property under renovation, we strive to exceed our guests expectations and take it very seriously when...
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