to begin we are moving and ran into car trouble felt stranded the tow company recommened this motel he gave us directions to here. the rate was good and the staff was there in time of need rooms were clean when we found out that our truck was goning to take a week to get fixed the motel gave us...
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We stayted here because my niece was graduating from college, U of I @ Champaign. We attempted to make reservations in November and everything was booked. We found out the other parents made reservations when their children were freshmen! These were the only rooms left in the city and we now know why. First of all as we're checking in...
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Thank you for your review. We are an older Inn and have an older brand look. I want to assure you we are in a safe neighborhood with many chain restaurants surrounding us, as well as, Market Place Mall. We strive to keep our rooms clean and comfortable for all our guests. Please accept my sincerest apologies and I do...
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This motel was clean and economically-priced. The room was comfortable, and the staff was helpful.
Well, I am starting to give up on Red Roof Inns - the chain seems to really be slipping lately on comfort, cleanliness and quality. Not sure why?
This Red Roof is just another bad experience.
The only good thing: Location and front dek lady very nice.
Now the bad: old heating central system - hot or hotter. , dirty...
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Thank you for reporting the headboard off the wall. We took care of it immediately. Our Inn is an older one, however, we do have plans for 2012 to replace the worn carpeting and replace mattresses. Please do not give up on us, our brand is going through renovations and you should see a significant improvement with our remodled Inns.
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we stay at the red roof inn alot and we love it here but this weekend was not very pleasent at all they quoted me a price for the weekend at 62.99 so i paid round 71.55 and im fine with that price but the following day the price jumped up again now its 69.99 which made me pay a...
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Thank you for your review. I am truly sorry to hear you felt you were being "brushed off" when stressing your concerns about our rates. With you being a veteran at our property, I hope you know this is not accepted or a normal practice. Our rates are based on availability and occupancy and therefore can change at anytime. Please...
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Always satisfied here great employees great prices and great service
We traveled with teenagers who wanted to visit University of Illinois on a college hunting tour. By staying at Red Roof, we were able to book two rooms rather than one at a more upscale hotel. The rooms were clean, and everything functioned properly. Staff was very pleasant and friendly. They had hot coffee for us in the morning, and...
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Thank you for your kind words. I will pass along the praise to our staff. We look forward to providing excellent service to you in the future.
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no coffee pot carpet filthy bed like a hammock roadway sign gives one price but charged more
I want to thank you for your feedback. I apologize you had a negative experience at our inn. We value our guests' feedback and use it to evaluate what can be done to improve our hotel. We clean our carpets regularly and do apologize that your room was uninviting. We do have microfridge and one cup coffee makers in our...
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I'm a business travler. Recently my job took me to Champaign, IL for 8 weeks. Unable to find affordable accomodations in an extended stay facility, I booked with Red Roof Inn. They offered an affordable alternative. No stove? Not an issue for a seasoned business travler with a crockpot! The room was very comfortable, clean and for the majority of...
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Thank You Michelle, it was a joy having you. I am glad to hear you enjoyed your stay with us. We will be looking forward to seeing you again around the Christmas season.
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My hotel room was clean, it wasn't in the best condition but for the price it was about what you'd expect. The t.v. worked just fine, there were no problems with the shower or the sink, the bed was clean and made each day. At night the hotel was relatively quiet, the heating unit functioned well and wasn't too loud....
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Thank you for telling us about your experience. I am glad to hear you found the Inn clean and everything in working order. I am very concerned to hear about your experience at the front desk considering this is not our practice. I have conveyed your safety concerns to my entire staff so this will not happen again. Again, thank...
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