I was in Chicago for a conference and chose the Hotel Monaco after reviewing several sites. I had never stayed at the hotel before but took other guests' reviews into account. I booked several rooms for 9 of my colleagues and myself. We had a MARVELOUS time at the hotel! The staff was EXTREMELY helpful and was always there to...
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We are thrilled to hear you and your colleagues had a marvelous time! What a rewarding thing to hear! We can't wait to have you back and please check out our Kimpton InTouch specials for your upcoming trips, and feel free to contact myself when your ready to book, I'd love to help get you a great offer and a...
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Going to Chicago? I strongly recommend the Hotel Monaco. From the greeting at the door, the friendly front desk folks, right through to the bar, you will find the staff friendly, knowledgeable, and efficient. The rooms are well appointed and charming. Of special note are the cushioned window ledges big enough to sit upon, gaze at the skyline, and relax...
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Thank you for sharing your lovely experience with everyone. It sounds like you found a lot of value in your stay, from the perfect location to the knowledgable Guest Service staff to our awesome window seats available as an upgrade. Don't forget our awesome Wine Hour too. Thank you for sharing and we look forward to your return.
~Ryan Parker,...
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easy check-in, helpful staff - really wanted to make sure we had a great trip - was in Chicago for a wedding and they did everything to make the trip comfortable. rooms were clean, comfortable. slept great. convenient location to subway, driving, restaurants.
Thank you so much for taking the time in completing this nice review! Hope you had a great time at the Wedding!
Cheers,
Marco Scherer
General Manager
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For me, this hotel had it all. So close to all the things you want to do in Chicago, and only a block or two to the Magnificent Mile, the el train, and in the heart of theatre district. The room was nice with partial views to the river, the staff were so very friendly and helpful, the restaurant next...
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Thank you so much for leaving us a nice review!! I'm so glad to hear about your stay with us, and how you had a very enjoyable time. We definitely have one of the most friendliest staff in the city!! We look forward to having you as our guest, next time you are in town.
Cheers,
Marco Scherer
General Manager
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My sister & her husband recently celebrated their anniversary downtown Chicago. I was in charge of helping my brother-in-law procure a hotel in the city. All hotels in Chicago were sold out due to a large convention but I was able to find a last minute hotel room at the Monaco, all thanks to Ryan Parker (Assistant General Manager). Ryan...
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Hi Rebekah, I'm so happy to read your review and see how Ryan Ptook great care of you. He's really great at making sure all requests are met and representing the hotel. Congratulations to your sister on her anniversary!
Cheers,
Marco Scherer
General Manager
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The Hotel Monaco staff gave us the type of excellent service you'd expect at a much more expensive hotel.
When we checked in we mentioned we were interested in Chicago history and something mafia-related for tourists. Immediately the bellman, Michael, took my husband outside and showed him Al Capone's office across the street. At the same time, Ryan was suggesting...
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Thank you so much for the really nice review! I'm glad to see that you got to enjoy all of Chicago and that our staff pointed you the right direction. Michael is definitely an all star and I'm glad that he was able to ensure you had a great time.
Cheers,
Marco Scherer
General Manager
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From the time the taxi dropped me off at the start of my trip until the time another picked me up to head back to the airport I was treated warmly by the staff at the Monaco.
The hotel location is close to many attractions and great restaurants. My room was super clean and the turn down service with the...
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Hi Trapangel,
Glad to see that your experience of us, started when you stepped out of the taxi! Thank you for taking the time in completing the online review.
Cheers,
Marco Scherer
General Manager
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This hotel is located within walking distance of Michigan ave, city and county offices and other Chicago attractions. It has a very good restaurant on site and has several more options within two or three blocks. The bedroom is comfortable, but it would be nice to have a chair other than the desk chair. The lobby furniture is old, stained...
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I'm happy to hear you found the location to be convenient and South Water Kitchen to be very good- Chef Roger Waysok creates a wonderful menu. Thank you for your suggestion about the lobby furniture- just wait until you see our planned renovation in the lobby over the winter. I hope you did find our recently renovated rooms and fitness...
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The room was nice but not very clean. We found a dirty sock in our closet upon arrival and did not have an ice bucket. When we requested one there weren't any so they brought us some ice in a plastic bag. :( The wine hour was overcrowded and we were so busy sight seeing that we usually weren't in...
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Dear Heather,
I'm disappointed to hear just now about your experience in February that left you feeling unimpressed. It's disappointing that we ran out of ice buckets, especially during a time when we'd certainly really need them, like near Valentine's Day, and that you didn't get to enjoy our complimentary Wine Hour. We certainly do take housekeeping as a priority,...
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Loved this location ! We were on our way back home from Janesville WI where we had a bad stay. This hotel certainly made up for that ! THANK YOU :)
Well we are glad to help make your way back to Wisconsin a pleasurable one! Friend us on Facebook if your the type, and next time you head through town you will have access to some awesome specials and some great Sugar Bliss local cupcakes. Thank YOU for sharing your experience.
Cheers,
Ryan Parker, Assistant General Manager
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