We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 167 Chicago hotels »

The Ritz-Carlton Chicago (A Four Seasons Hotel)

5.0 of 5
160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Hotel amenities
The Ritz-Carlton Chicago (A Four Seasons Hotel)
Ranked #6 of 167 hotels in Chicago
4.5 of 5 stars 416 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

416 reviews from our community

What travellers say about this hotel
  • Room service(12)
  • Water Tower place(10)
  • Very nice(9)
  • Michigan avenue(8)
  • American Girl(5)
  • Magnificent mile(5)
  • Great location(4)
  • Great view(4)
  • Good location(3)
  • Best hotel(3)
Traveller rating
    310
    67
    27
    8
    4
Only show reviews for Family (90) | Couples (117) | Business (145)
Date Rating
Paradise Valley, Arizona
Senior Contributor
35 reviews 35 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 January 2012

My wife and I just spent the New Years Eve weekend at this elegant Hotel. Our Room was perfect. The Restaurants were amazingly good for Hotel food , in fact they ranked high against any Restaurant. The Staff was friendly and very helpful.The location could not have been better to experience down town Chicago. An added bonus were the Holiday... More

Was this review helpful? Yes
Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
9 January 2012

Dear Jefftimb, Thank you for your review of our hotel. I'm so glad to hear you enjoyed your stay with us and also enjoyed your meal in deca RESTAURANT. It is great to know our hotel, restaurant and staff met all of your expectations. Thank you again for your time and we look forward to welcoming you back soon. Best,... More

Glencoe, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 January 2012

Our family spent the night at the Ritz Carlton over winter break. It is really a beautiful hotel. We were greated with wonderful service from the moment we arrived. Our room was gorgeous and the beds were incredibly comfortable. Our kids loved the hotel. They had a great time in the pool. The staff delivered delicious cookies and juice to... More

Was this review helpful? Yes
New Palestine, Indiana
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 January 2012

We stayed there over Labor Day weekend 2011. In 2010 we stayed at the Four Seasons and it was sold out, so we decided to try this one, since it's a sister hotel. We definitely prefer the Four Seasons over this one, but we have no complaints. It was clean, spacious and the staff was friendly. We had a massage... More

Was this review helpful? Yes
See 8 more reviews by NewPal_TravelFamily for Chicago
Conroe, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 January 2012

Overall, a five-start experience during a Christmas family vacation. Other than one extremely poor customer service incident dining at the hotel restaurant...the stay was "perfect." The accommodations in the 2-bedroom suite on the 30th floor were outstanding! Surprisingly, the hotel offered several unique kid-friendly services. I will definitely stay again making sure to avoid one waiter!

Was this review helpful? Yes
Libertyville, Illinois
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 January 2012

Had a fantastic weekend as the Chicago Ritz Carlton in a beautiful room with a lake view. Be sure to get a massage in the spa - one of the best I have ever had. Location is great for shopping - walking distance to everything!

Was this review helpful? Yes
See 8 more reviews by porterc for Chicago
New York, NY
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 January 2012

I stayed at the Ritz-Carlton over New Year's 2012, and it was amazing. The location was perfect, the room was beautiful, the view was fantastic, the service was excellent, the food was delicious, the drinks were intoxicating. Sure, it's expensive, but you get what you pay for, and the Ritz leaves nothing to be desired. The lobby on the 12th... More

Was this review helpful? Yes
Toronto, Canada
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 January 2012

My husband and I just spent five nights at the Ritz Chicago. This property is perfectly located along the Magnificent Mile. Like all Ritz's the hotel is beautiful and the staff is attentive. The service is definitely five star. The restaurant Deco was charming with great food. The hotel is attached to a Mall. The only downside with the stay... More

Was this review helpful? Yes
See 6 more reviews by RandB11 for Chicago
Onalaska, Wisconsin
Top Contributor
108 reviews 108 reviews
Reviews in 35 cities Reviews in 35 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 January 2012

We stayed at this hotel during Thanksgiving. Hotel was a true 5 star property. Thanksgiving dinner was excellent. Perfect hotel for shopping.

Was this review helpful? Yes
See 7 more reviews by RSTT3959 for Chicago
Orlando, FL
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

Spent New Year's weekend in Chicago and stayed at the Ritz. Nice property, outstanding service (especially Jon the concierge...got us tickets to two sold out shows). Stayed in one of the renovated rooms, it was very nice. I know that city noise is a problem with many hotels in big cities, but the Ritz is located across the street from... More

Was this review helpful? Yes
See 2 more reviews by ryanj31 for Chicago
Thomas Segesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review
4 January 2012

Dear Ryanj31, Thank you for your kind review of our hotel. I'm so glad to hear you enjoyed your stay with us and that our staff was able to help you enjoy your holiday weekend in Chicago. Thank you again for your time. We look forward to welcoming you back soon. Best, Tom Segesta thomas.segesta@fourseasons.com More

Newport Beach, Ca
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

Have been to the Ritz on many occasions, and have always had wonderful experiences. Service is superb, rooms are tastefully decorated and very comfortable, and the location adjacent to Water Tower shopping and Michigan Ave is very convenient. As a luxury hotel, the cost is higher than the majority of local competitors, but in my mind, it's well worth a... More

Was this review helpful? Yes
See 3 more reviews by Purvis for Chicago

Travellers who viewed The Ritz-Carlton Chicago (A Four Seasons Hotel) also viewed

Waldorf Astoria Chicago
5 of 5 stars 512 Reviews
Chicago, IL
Show Prices ABS:HotelCheckRates-d1516481?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Palomar Chicago, a Kimpton Hotel
4.5 of 5 stars 818 Reviews
Chicago, IL
Show Prices ABS:HotelCheckRates-d1566945?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Trump International Hotel & Tower Chicago
Show Prices ABS:HotelCheckRates-d674283?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 167 hotels in Chicago, ranked by popularity »

Been to The Ritz-Carlton Chicago (A Four Seasons Hotel)? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

  • Four Seasons Chicago Hotel
  • Ritz Chicago
  • Four Seasons Chicago
  • Ritz-Carlton Chicago
  • Chicago Four Seasons
  • Chicago Ritz
  • Chicago Ritz-Carlton
  • Ritz Carlton Chicago
Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Price range (per night):* S$454 - 886

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton Chicago (A Four Seasons Hotel), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Ritz-Carlton Chicago (A Four Seasons Hotel)
Show the lowest price for this hotel (from our partners)
Show Prices