1. Arrived two hours early and asked for early check in. My mom had been sick (hospital the night before) and had to lay down. All other parties were accomodated except us. We were not able to check in until 3 despite my mother's medical condition. 2. When I registered the rate was much higher than my confirmation amount on... More

4 Stars because of reasonable price ($110 for Lakeview Queen), great view of Lake Michigan, and helpful staff; otherwise 3 stars or less. Hotel showing wear as other reviews point out. Problems with bedside lamps but fixed by maintenance. Limited number of restaurants in immediate area: Yolk next door is great for breakfast; Eleven Diner (on Wabash) is good for... More

Great hotel for the price. WiFi was slow. Bed was quite comfortable.

In many ways this is a perfect hotel. You stay right in the center of downtown, and while the whole place could benefit from a makeover, it provides exactly what you need when on business - a clean room, a great bed, and a great location. No frills, but basically, and let's face it, a hotel room is where you... More

You know what they say, "location, location, location." I would have expected much less for the price, given the excellent location. As it was, the room was good. Not great, but good. Everything was clean and well-maintained. The wallpaper was a bit dated, a couple of the light fixtures didn't work, and the TV reception was lousy. Too many coats... More

When I made my reservations a month in advance I requested a quiet room away from the "L" tracks just west of the hotel. When I checked in and arrived in my room I realized that I was in one of the rooms closest to the "L" about a block away. I stayed in the room for a few minutes... More

We chose this hotel because of the price. We reserved two rooms for 6 nights: one was a "deluxe" room and the other was standard. The more expensive room was well worth the price difference just for the view alone. The hotel is situated across from Grant Park and we had a wonderful view of the park, the lake and... More

This is indeed a great price for this location, in a safe neighborhood right off of Grant Park. (The restaurants within short walking distance are somewhat sparse, however.) In addition, the room itself was quite clean. There are a number of smaller issues, though, with the property: 1) The wifi is not the greatest. In fact, sometimes it was downright... More

We reserved 2 rooms this weekend. From the time we stepped through the door our service was great. I left my watch in my room and called after I realized it. They federal expressed my watch to my home! It is an old hotel but very well kept. Location is great.