This property has declined substantially over the past few years. Rooms were always terribly small (with a few exceptions). Staff is nice enough, but management is not investing: two nights in a row the room service was out of 2-3 items (and a quite limited room service menue to start). TV satellite went out for a period two nights in... More

I paid $475 a night for a room with a queen bed. It was the size of a shoebox. in fact when I walked into my room, I had to open two doors to find the bathroom. Very small. Nicely decorated. Convenient to grant park. Coffee service in the lobby in the morning. As far as the price well they... More

We stayed at the W for 4 nights of shopping, sight seeing and music in Chicago. Whilst the lobby area of the hotel is pretty cool, everything else about our stay at this hotel was average at best. Rooms are tiny....with the smallest bathroom we've ever experienced in a hotel. The service is poor - check-in takes ages for no... More

We stayed at the W in Chicago for two nights. The location was nice. The rooms were very small. The bathroom was tiny. I felt the room was not worth the price. The location and cleanliness was by far the best part of the hotel. Very average hotel in my opinion.

We stayed at the W for a friends wedding last month. Laurelin Hefter the concierge was fantastic - she booked us various dinner spots and went above and beyond with various things. We hung out in the bar downstairs the night we arrived with other people from the wedding and really enjoyed the atmosphere and the drinks. We will definitely... More

My husband and I are SPG platinum members and stay at SPG hotels all over, including several other W hotels. This stay did not disappoint. We were here for a bachelor/bachelorette weekend and they were very accommodating. The room was clean and bed was comfortable (one of the reasons we are SPG members). The hotel was conveniently located to everything.... More

Three couples visited Chicago for Mothers Day weekend and I choose this W Hotel due to previous positive experiences. All had a positive experience this time--the rooms were great, the staff is great and the W Hotels continue to have the greatest conceirge staff in the world. We worked with TK Karadzovski for our reservations and suggestions--she did a masterful... More

I'm from a southern hospitality driven city and it was my first time in Chicago. The service at this hotel no doubt WOWed me. The location was convenient - shopping, Millennium park, and attractions only a few blocks away or a 10 minute cab. Stephen, Erwin, and Front Desk director Ben were pleasant upon check-in. My flight was early and... More

I have always thought that W Hotels try a little too hard to be hip. The moment you enter, you’re bathed in signature W ambience; music and lighting reminiscent of a nightclub, unique furnishings in conversational groupings, and my personal favorite touch at Chicago City Center, candles. Lots of candles tucked around the lobby. I appreciate the attempt to not... More