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W Chicago - City Center

4.0 of 5
172 West Adams at LaSalle, Chicago, IL 60603 (The Loop)
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W Chicago - City Center
Ranked #35 of 164 hotels in Chicago
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1,160 reviews from our community

Traveller rating
    574
    314
    121
    83
    68
See reviews for
Families
76
 
Couples
327
 
Solo
108
 
Business
441
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed 23 May 2013 NEW

I've stayed at the W City Center on several occasions. As a Starwood Platinum member, they have always honored my upgrade request and even, on occasion, upgraded me to a suite. The hotel did go through a renovation several years ago, and it was definately needed. While the regular rooms are small, its worth it to ask for a complimentary... More

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed 21 May 2013 NEW

This property has declined substantially over the past few years. Rooms were always terribly small (with a few exceptions). Staff is nice enough, but management is not investing: two nights in a row the room service was out of 2-3 items (and a quite limited room service menue to start). TV satellite went out for a period two nights in... More

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San Francisco
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

I paid $475 a night for a room with a queen bed. It was the size of a shoebox. in fact when I walked into my room, I had to open two doors to find the bathroom. Very small. Nicely decorated. Convenient to grant park. Coffee service in the lobby in the morning. As far as the price well they... More

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review
23 May 2013

Thank you for taking the time to connect with us and share your feedback. It sounds that you are aware of the fact that Chicago was extremely compressed with conventions last week, which creates restrictions with rates across the entire city. However, we are so grateful for your loyalty to Starwood and that you stand by our brands - even... More

Esher, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 May 2013 NEW via mobile

We stayed at the W for 4 nights of shopping, sight seeing and music in Chicago. Whilst the lobby area of the hotel is pretty cool, everything else about our stay at this hotel was average at best. Rooms are tiny....with the smallest bathroom we've ever experienced in a hotel. The service is poor - check-in takes ages for no... More

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review
23 May 2013

Hello, Thank you for taking the time to share your thoughts on your recent stay with us. We understand it can be frustrating when you are travelling on your personal time, especially for pleasure, and your expectations are not met. Given the 1920's architecture of the building each room layout is unique. We apologize you did not enjoy the experience... More

Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 May 2013

We stayed at the W in Chicago for two nights. The location was nice. The rooms were very small. The bathroom was tiny. I felt the room was not worth the price. The location and cleanliness was by far the best part of the hotel. Very average hotel in my opinion.

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review
23 May 2013

Hello, Thank you for your feedback - we are delighted to hear you found the location favorable and the room sparkling! We take cleanliness of the rooms very seriously, so it is wonderful to hear your approving thoughts. We understand you want to feel comfortable in your room, and apologize the room size did not meet your expectations. We hope... More

Houston, Texas
1 review
5 of 5 stars Reviewed 15 May 2013

We stayed at the W for a friends wedding last month. Laurelin Hefter the concierge was fantastic - she booked us various dinner spots and went above and beyond with various things. We hung out in the bar downstairs the night we arrived with other people from the wedding and really enjoyed the atmosphere and the drinks. We will definitely... More

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WCityCenter, Director of Operations at W Chicago - City Center, responded to this review
17 May 2013

Sounds like you had a great time! Thank you for taking the time to share your feedback and recognize Laurelin! Looking forward to your next stay! Alejandra R Director of Operations More

Tulsa, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

My husband and I are SPG platinum members and stay at SPG hotels all over, including several other W hotels. This stay did not disappoint. We were here for a bachelor/bachelorette weekend and they were very accommodating. The room was clean and bed was comfortable (one of the reasons we are SPG members). The hotel was conveniently located to everything.... More

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St.Louis
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 35 cities Reviews in 35 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 14 May 2013

Three couples visited Chicago for Mothers Day weekend and I choose this W Hotel due to previous positive experiences. All had a positive experience this time--the rooms were great, the staff is great and the W Hotels continue to have the greatest conceirge staff in the world. We worked with TK Karadzovski for our reservations and suggestions--she did a masterful... More

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See 8 more reviews by BillParker for Chicago
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review
15 May 2013

Thank you for your loyalty Bill and for your kind words! I will make sure to recognize TK and our concierge team. I am happy to know that we will be welcoming you back (hopefully soon!) Alejandra Romero Director of Operations More

Key West, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 May 2013 via mobile

I'm from a southern hospitality driven city and it was my first time in Chicago. The service at this hotel no doubt WOWed me. The location was convenient - shopping, Millennium park, and attractions only a few blocks away or a 10 minute cab. Stephen, Erwin, and Front Desk director Ben were pleasant upon check-in. My flight was early and... More

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WCityCenter, Director of Operations at W Chicago - City Center, responded to this review
15 May 2013

Sounds like you had a great time with us! So happy to hear that you felt at home in Chicago and that our talent members were friendly and accoommodating. I will make sure to recognize Erwin, Steven, Ben, Braulio, Greg and Tom for their efforts. See you next time! Alejandra R. Director of Operations More

Keller, TX
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 12 May 2013

I have always thought that W Hotels try a little too hard to be hip. The moment you enter, you’re bathed in signature W ambience; music and lighting reminiscent of a nightclub, unique furnishings in conversational groupings, and my personal favorite touch at Chicago City Center, candles. Lots of candles tucked around the lobby. I appreciate the attempt to not... More

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WCityCenter, Director of Operations at W Chicago - City Center, responded to this review
15 May 2013

Thank you for your detailed feedback! I was glad to hear you enjoyed your overall experience and I appreciate the additional comments from your stay as they wil allow us to improve. Hopefully we will welcome you back soon! More

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Additional Information about W Chicago - City Center

Also Known As:
w Chicago - City Hotel Chicago
w Chicago - City Hotel
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
w Chicago
Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Region: United States > Illinois > Chicago > The Loop
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotels in Chicago
#24 Romantic Hotels in Chicago
#33 Family Hotels in Chicago
#36 Business Hotels in Chicago
Price range (per night): S$268 - 666
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to that toddlin' town. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, Millennium Park, and the theater district. ... more   less 
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W Chicago - City Center
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