I stay here almost every week and truly feel that this hotel is a home away from home. TK has recommended great restaurants and helped make reservations for my colleagues and I. Allen has provided unparalleled customer service on a weekly basis and always makes me feel welcome. I look forward to continuing to stay here. Thanks!

I recently stayed at the W for business a couple of days ago. Upon driving up to the hotel, the valet service just stared at me in the car. Watched me unload the car and walk around and not until I begin to walk in the front doors offered me a valet ticket. In addition, the valet person couldn't event... More

I spent five nights here while on a business trip. The first four nights I spent in a room facing the alley way on the southern part of the building, where I was awakened at ~4:30 am each morning by the trash trucks emptying the dumpsters from the various businesses. If you are a light sleeper, I would recommend you... More

I've previously stayed at Starwood properties in other cities across the US and have always had a good experience so I was looking forward to staying at the W city center. Prior to arrival a WhereverWhenever concierge reached out to me regarding my upcoming stay and asked if there was anything I would need during my visit. Laurelin warned me... More

We had a fabulous experience this past weekend for my husbands 60th birthday. Earlier that week I contacted the hotel through email and Laurelin Hefter, the W insider, replied. She upgraded our room, provided complimentary Prosecco and chocolate covered strawberries as a surprise for my husband. We were also able to check in early as we got to the city... More

Liked the location, room was nice and the staff was friendly and helpful.

My fiance and I stayed here last weekend for a wedding. Before we arrived one of the "W insiders," Laurelin reached out to us to make sure we had everything we needed. Laurelin definitely went the distance for us to make sure all our questions were answered (anything from ideas for fun activities to even providing us with some tickets... More

It's been my first time at your Hotel, April 24 to April 28. I really really appreciate all the services we received at your hotel. Special Thanks to Eden Bernal for everything she made for us. Great, great, great services. I really recommend

Traveling on business for 10 days is stressful, so it was a good thing I stayed at the W City Center. The location was good in relation to where my meetings were taking place. I have been to Chicago a handful of times, and this being my first at the W City center, I regret not staying there on the... More