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Fairfield Inn & Suites Chicago Downtown

2.5 of 5
216 East Ontario Street, Chicago, IL 60611
Hotel amenities
Fairfield Inn & Suites Chicago Downtown
Ranked #25 of 167 hotels in Chicago
4.5 of 5 stars 344 Reviews
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344 reviews from our community

What travellers say about this hotel
  • Michigan avenue(13)
  • Great location(11)
  • Friendly and helpful(10)
  • Navy pier(9)
  • Very nice(6)
  • Free breakfast(6)
  • Rooms are clean(5)
  • Valet parking(5)
  • Would definitely stay(5)
  • Magnificent mile(5)
Traveller rating
    168
    144
    19
    9
    4
Only show reviews for Family (96) | Couples (80) | Business (76)
Date Rating
Los Angeles, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 17 January 2012

Superb location, nice decor/lobby/front desk staff, $89 a night room. What's not to like? My only complaint was that the internet in my room was very, very slow, which made work difficult. I did not try the free breakfast, unfortunately, so I can't comment there.

Was this review helpful? Yes
Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
21 May 2012

Thank you for your review. Next time you stay with us, feel free to use our wired internet, located at the guest room work station. We also have wireless internet located in all public areas for you to use our free services. You hope to see you soon. More

Springfield, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 January 2012

I have stayed at this hotel at least three or four times now, and I have never been disappointed. The hotel is modern, well maintained, and reasonably priced. The guest rooms are extremely clean with updated decor. I have been extremely impressed with the professional and friendly nature of the staff, and I have felt very welcome during each stay.... More

Was this review helpful? Yes
Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
21 May 2012

Thank you for your comments. Also, great tip! Our king rooms or king suites are nice upgrade for a little more space. Our suites also have a microwave, refrigerator, and cd player, which are nice added amenities during a stay with us. More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

I travel all over the country. Out of all of the hotels to stay in chicago, i choose the fairfield inn downtown. Why would you want to stay anywhere else? The location alone is amazing. The price is reasonable. Forget all of that,...you have clean retro style rooms with LG big tv's! Staff is over the top with their welcome... More

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Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
21 May 2012

WOW! Thank you for this superb review! I hope others read this and chose to stay with us in the near future. We are an excellent value with exceptional service. More

Top Contributor
52 reviews 52 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

This is the best hotel (in my opinion). Janet (the woman at the front desk), was really nice and helpful when it came to restaurants and directions. The rooms were awesome. They have TWO TV's in the King Suite. TWO!:) It was in a great spot right next to The Magnificent Mile. -Daughter

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Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
21 May 2012

Thank you for your review. We try to accommodate all our guests of any special requests and give them all the best service. Our front desk staff is extremely accommodating. We hope you visit again. More

ohio
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

This was the first time my husband and I had ever stayed in Chicago. The hotel was very clean and nice. The staff was very helpful when asked where to eat at. Their suggestion was awesome.The continental Breakfast was good, a variety in different beakfast foods. Also we made a parking package which was a good idea. We had a... More

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Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
21 May 2012

Thank you for your comments. Our parking package rate is the most popular at the hotel. It includes discounted valet parking. Please book this package again! More

Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 30 December 2011

Great location just 2 blocks east of Michigan Avenue. Good value with breakfast included. A short walk to bus stops and the L is only a few blocks to the west (State Street). The 151 bus runs from Union Station and the Loop to a bus stop a few blocks west of the hotel. The 151 runs north to Lincoln... More

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
1 January 2012

Thank you so much for your review. We feel our location is in a safe, enjoyable area of Downtown Chicago! Easily accessable to all the major attractions Chicago has to offer! The noise from the neighboring building construction will be ending soon, so I appreciate you still giving us a positive review! We look forward to seeing you @ our... More

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 30 December 2011

Huge thanks to Monica and Kenny; went out of their way to accomodate our shifting situation and and making it work for us!

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Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 December 2011

Convenient location. Decent neighborhood. View not very scenic from 10th flr room. No pool. No parking. Small bathroom. Clean. Very pleasant and helpful staff.

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
28 December 2011

we are very happy to see you enjoyed the location of our hotel as well as our friendly staff. The Fairfield Inn & Suites main goal is to make our guests feel welcome and appreciated. I'm glad our staff accomplished this on your most recent visit to our property. More

Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 December 2011

Over the past 3 years, I stayed in Sheraton Chicago Hotel and Towers (301 east n. Water St.), Fairfield Inn (Ontario St) and the Inn of Chicago (Ohio St). For tourists, the Sheraton's location is inconvenient. Inn of Chicago's location is convenient just like the Fairfield Inn, both are very close to the Magnificient mile. I would definitely stay again... More

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
28 December 2011

Thank you for the great review,! Compairing us to the full service Sheraton and stating you would definately be back to visit our property as well as recommend us to your fellow travlers. is great to read. Your review about our breakfast was honest and fair. I'm glad you enjoyed the convenient location and level of service we provided. Thank... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 18 December 2011 via mobile
1
person found this review helpful

Room rate was great! Got a queen room, very small... But that in itself was ok. It was the extras that killed it! Parking ($33 if self park, $42 if valet), tip the concierge, tip the valet... Blew out the budget! Great location just be aware of the other costs that's all.

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Additional Information about Fairfield Inn & Suites Chicago Downtown

  • Fairfield Inn Chicago
  • Fairfield Chicago
  • Chicago Fairfield Inn
  • Chicago Fairfield
Address: 216 East Ontario Street, Chicago, IL 60611
Price range (per night):* S$222 - 350

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