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Four Points by Sheraton Chicago Downtown / Magnificent Mile

3.0 of 5
630 N Rush St, Chicago, IL 60611
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Four Points by Sheraton Chicago Downtown / Magnificent Mile
Ranked #51 of 164 hotels in Chicago
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664 reviews from our community

Traveller rating
    287
    287
    61
    16
    13
See reviews for
Families
171
 
Couples
165
 
Solo
49
 
Business
97
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cleveland, Ohio
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

I would say my first stay at this Four Points property was definitely far better than this last stay, here's why: 1. Staff was just generally unhappy and it always seemed like I was "bothering" them. For example, when calling the front desk to ask for fresh towels they seemed agitated. Then the towels never came. So my wife had... More

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Wheaton, IL
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 15 May 2013

We really enjoyed this hotel. It was very clean, the bed was very comfy. Although we had a rather sparse room, it was just fine for our purposes. And the location, right in the Gold Coast, couldn't be beat. What a wonderful neighborhood, right near Bloomingdale's (fka Medinah Temple - you can see remnants of that great old place peaking... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 12 May 2013

Had a great time at the Four Points Sheraton. The staff were very helpful for the most part and were welcoming when we first arrived. The room itself was great, very clean, spacious and with all the amenties we needed. Location can't be beat...one block from Michigan Ave., 5 min walk to the Red Line subway and in the midst... More

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See 4 more reviews by mf32 for Chicago
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 10 May 2013 via mobile

Great staff very kind. Great location and room was nice surprised to see a balcony with beatiful view of Michigan ave. comfy beds great overall time. This is the 2nd time I've stayed at this hotel and would definatly stay again!

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See 2 more reviews by REB1983 for Chicago
fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear REB1983, Thank you for taking the time to share your "Wonderful overall experience" regarding your stay at the Four Points by Sheraton Chicago Downtown Magnificent. We are delighted you chose our hotel for your 2nd visit to downtown Chicago and look forward to welcoming you back on your 3rd visit. Please contact me directly for reservation assistance. Thank you... More

Portland, OR
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2013

The best thing about this hotel is that it is walking distance from so many restaurants and shops on Rush Street, the Magnificent Mile and downtown Chicago. The reason for 4 stars rather than 5 was the inconsistency of room service and the street noise -- one day, one creamer even though I needed 2, next day no creamers and... More

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See 4 more reviews by greeneyes08 for Chicago
fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear greeneyes08, Thank you for taking the time to write a review about our hotel on Trip Advisor. We appreciate the feedback regarding the inconsistency of service as it assists in providing us with the opportunity to improve our training and service levels. Please be assured this information is shared with our associates in order to improve the guest experience.... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

Parking was very expensive ($45) but I guess that's to be expected in Chicago. However it was literally down the street from there magnificent mile. 10 rest within a block radius. Good value for the hotel and location

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fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear okimat, Thank you for your recent review on the Four Points by Sheraton Chicago. We appreciate your comments regarding our "Great Location" and "Good Value". We hope to see you again soon on your next trip to Chicago. Thank you for being our guest. Best regards, Mary Orlando, General Manager maryorlando@fourpointschicago.com More

Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

We decided to do something a little different this year and visit 3 US cities and travel between them by train, Amtrak to be exact. Our first city was Chicago and after a search settled on the Four Points Sheraton North Rush St for our 5 night stay. Good hotel, very close to the Magnificent Mile. Great rooms and very... More

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fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear Peter H, Thank you for taking the time to share your recent experience at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel for your "Three City Tour" and appreciate your kind remarks regarding our helpful and welcoming staff. Our location is perfect when visiting the Magnificent Mile and we hope to... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 May 2013 via mobile

All the employees there were very friendly; however, upon checking in Janice (who I think was housekeeping supervisor that evening) went above and beyond to make my daughter's 9th birthday special! Very thoughtful service. As far as everything else: Nice to have mini fridge and microwaves in room, pool was warm but hot tub is closed and not reopening anytime... More

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See 4 more reviews by LMac31 for Chicago
fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear LMac31, Thank you for taking the time to share your experience on Trip Advisor during your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel and received "Awesome customer service" from Genise and our associates. Thank you very much for staying with us and we look forward to welcoming... More

Newton, KS
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 May 2013

It's a nice enough hotel. Had a few issues. Maybe they were small, depends on your view. The drain in the tub didn't work. Anyone cleaning would notice this. The pop-up in the lavatory didn't work. Had to lay under the sink and work it to get it to drain. After first night the cleaning staff did not replace the... More

Was this review helpful? Yes 1
See 3 more reviews by KCMJR for Chicago
fourpointschicago, General Manager at Four Points by Sheraton Chicago Downtown / Magnificent Mile, responded to this review
13 May 2013

Dear KCMJR, Thank you for sharing your recent experience of your stay at our hotel. Please accept our sincere apologies for the inconveniences with the bathtub and sink in your guestroom. Our goal is to provide our guests with excellence in service and facility and unfortunatly we fell short of our goal and your expectations. We hope you will allow... More

La Chaux-de-Fonds, Switzerland
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 May 2013 via mobile

Good localization within a very interresting area (bars and restaurants). Confortable rooms with great king size beds. Bathrooms are a little bit small. Price is correct (140 $ for a night with a discount).

Was this review helpful? Yes 1
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Additional Information about Four Points by Sheraton Chicago Downtown / Magnificent Mile

Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel
Four Points Chicago Downtown
Four Points Chicago
Chicago Four Points
Address: 630 N Rush St, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotels in Chicago
#63 Business Hotels in Chicago
Price range (per night): S$206 - 460
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton Chicago Downtown is just off of Magnificent Mile, and convenient to Bears' Soldier Field, the Cubs Wrigley Field, or to nearby Museum Campus. ... more   less 
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Four Points by Sheraton Chicago Downtown / Magnificent Mile
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