I had no choice because we were having a presentation for about 300 medical professionals here this weekend. What a terrible mistake! To say that the hotel has clearly seen better days is an understatement. The staff is rude and uncaring. After checking in, I entered my room and found someone in bed. Yikes! My next room was a dump.... More

This was an experience. i checked in and went to my room (Mid May) which was freezing. I turned off the fan in the wall unit and looked for a thermostat but could not find one. I called the desk who said the rooms do NOT have them. I asked how i could get some heat and she said that... More

The staff has been on strike for years; i could not use the hotel once i learned of the mistreatment of staff. Seemed like great location, but we support American workers and will not cross picket line, or support businesses that do not treat staff appropriately. After learning this, we were forced to cancel our trip, and look for an... More

Great location and view! I watched the sunrise every morning over Lake Michigan. The room was very spacious and clean. The beds are a little odd, framed in 2x6s giving it a waterbed look but we slept great. Buddy guy's nightclub, Legends is only a few blocks away. Also an easy walk to the new SkyDeck, formerly Sears Tower, the... More

While the location is very good, I'm quite sure there are other hotels available in the price range that are much nicer. The place looks like it is stuck in time several decades ago. The paint is chipped, the wood banged up, the carpet sticky, etc. Basically, I wanted to spend as little time as possible in my room, which... More

I've stayed at the Congress numerous times when I've been in Chicago for conventions. I can only imagine what it must have been like when it was truly THE place to stay in Chicago. It's a terrific location which is the main reason I keep coming back. Besides, I really like the historic feel of the place. I guess I've... More

I stayed in this hotel while attending work related business ... The price was goodness very nice location. The hotel is very old and doesn't look like anything is being renovated . The room was big but lacking simple comfort things, like mini fridge and towels hooks . When opened the drawer to put in my clothes , a huge... More

Now I read the reviews before I stayed at The Congress and to be honest, I was a little worried. Everyone seems to complain about the building "falling apart". Maybe I was lucky, but the two double lakefront room we booked was just fine for our stay. We walked into the room and we were impressed with the size alone.... More

The location was excellent. Directly opposite millennium park and within walking distance of Lake Michigan and the Buckingham fountain. The hotel is beautifully decorated with an impressive lobby. However from the moment we arrived we felt rushed by the doorman and we felt like we were an inconvenience to the staff. On the first morning our coffee and condiments were... More