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Hyatt Regency Chicago

4.0 of 5
151 East Wacker Drive, Chicago, IL 60601 (The Loop)
Hotel amenities
Hyatt Regency Chicago
Ranked #71 of 164 hotels in Chicago
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2,598 reviews from our community

Traveller rating
    807
    1,046
    444
    189
    112
See reviews for
Families
371
 
Couples
640
 
Solo
198
 
Business
881
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Colorado Springs, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 18 May 2013 NEW

A huge property (2000+) rooms designed for convention travelers who don't have any say in their accommodations. Very small room with out of date furnishings. Poor excuse for a fitness center and no pool. Irish pub wouldn't attract customers in a second rate mall setting. We had a room on the Regency Club level. Club has nice selection of drinks... More

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St. Marys, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

My first experience of kiosk check in and out. Kind of weird! We didn't have room darkening curtains and went to the desk. They gave us a different room with no problem. The location was perfect for walks to Millennium Park. Lots of restaurants within walking distance, too.

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See 3 more reviews by Marsha J for Chicago
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 May 2013 NEW

I booked 3 rooms for 1 night at this hotel for my business partners from out of the country. When we checked in we expected large 2 queen bed rooms as photos on their website but what we got was very small, yes, about 150-200 square foot rooms with bathrooms as small as, well, you can barely turn around with... More

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

The rooms with king size beds are very spacious, and with a nice seating area. I was first placed in a room with king sized bed as requested. However, it was very loud as it was right next to the elevator, which made it difficult to sleep. This room had a decent view of the Chicago river. The decor is... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

Was here for a conference. Hadn't stayed here in several years and was pleasantly surprised by the renovations. The rooms are a decent size, nicely appointed and comfortable. Room service was good -- nothing stellar, but definitely decent. Service was excellent. Rooms were cleaned in a timely fashion and absolutely no complaints on the quality of the cleaning. All-in-all, a... More

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Olathe, Kansas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

Stayed at the Hyatt Regency Chicago during a conference at the same facility. The location is good and the service was OK. The room was reasonably up to date and quite clean...even the corners. Sadly, my experience was affected by diryty sheets in the second bed. I was really disappointed in that. I reported it that evening...and again the next... More

Was this review helpful? Yes 1
See 5 more reviews by OnTheFly_12 for Chicago
Westchester, New York, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Stayed in room 3416 May 10-12, 2013. It was a Regency Club floor. When I booked the room, I used some Hyatt Gold Passport points I had. I was then contacted by the hotel's VIP Manager and he asked if I needed anything for my stay. I just mentioned I needed a room on a high floor with a view.... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review
15 May 2013

We're so glad you enjoyed your recent stay at our downtown Chicago hotel! We appreciate your feedback and your loyalty as a Gold Passport member. It's great to hear we were able to accommodate your preferences and exceed your expectations. We hope to see you back again soon! More

Birmingham, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

We went to Chicago to celebrate my daughters birthday and to see the Blue Man Group. I booked the room on Priceline for around $80.00 per night. We stayed on the 10th floor and had a nice view of the Chicago River and Lake Michigan. WiFi was available for a small fee and we took advantage of that. Parking was... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review
15 May 2013

Happy Birthday to your daughter! We're glad you enjoyed your time with us and enjoyed your room with a view of the Chicago River and Lake Michigan. It's great to hear your dinner at Stetsons Modern Steak + Sushi was fantastic! We look forward to your next stay with us! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 NEW via mobile

I stayed here 2 years ago and with the renovations I wouldn't even know it's the same hotel. The lobby, the bar and the rooms are a big improvement. The bartenders in the Big Bar were really great but when it was time for them to get ready to leave they didn't even say their shift was ending, I had... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review
15 May 2013

We're so glad you were able to make it back to see our updated and improved hotel! We appreciate your feedback on TripAdvisor. We hope to host you again soon! More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Our room was a king room on 17th floor with city and river views.   It was quite comfortable and the linens, towels and amenities were good. I received a free day of room internet usage which lasted about 12 hours.  I was told there was problem with the internet in the hotel - the free internet in the lobby... More

Was this review helpful? Yes 1
See 4 more reviews by Stratheden for Chicago
Patricia K, Manager at Hyatt Regency Chicago, responded to this review
15 May 2013

Thank you for your review of Hyatt Regency Chicago on TripAdvisor! We appreciate your feedback and are glad you were able to enjoy your most recent stay with us and found your guestroom to be quite comfortable with a great view of the city and Chicago River. We hope to host you again during your next visit to the Windy... More

 
 
Hyatt Regency Chicago
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Hotel Summarization (Beta)

What travellers say

  • Navy pier(90)
  • West tower(86)
  • Very nice(84)
  • Great location(84)
  • Magnificent mile(62)
  • Big bar(53)
  • Michigan avenue(49)
  • Room service(42)
  • Friendly and helpful(33)
  • Millennium park(22)

Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > The Loop
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Onsen Hotels in Chicago
#36 Luxury Hotels in Chicago
#60 Family Hotels in Chicago
#66 Business Hotels in Chicago
Price range (per night): S$220 - 537
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
$90 million renovation completed in February 2011 with the unveiling of the new Navy Pier tower. ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Hyatt Regency Chicago Hotel
Chicago Hyatt Regency
Hyatt Chicago
Chicago Hyatt

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Hyatt Regency Chicago
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