My first experience of kiosk check in and out. Kind of weird! We didn't have room darkening curtains and went to the desk. They gave us a different room with no problem. The location was perfect for walks to Millennium Park. Lots of restaurants within walking distance, too.

I booked 3 rooms for 1 night at this hotel for my business partners from out of the country. When we checked in we expected large 2 queen bed rooms as photos on their website but what we got was very small, yes, about 150-200 square foot rooms with bathrooms as small as, well, you can barely turn around with... More

The rooms with king size beds are very spacious, and with a nice seating area. I was first placed in a room with king sized bed as requested. However, it was very loud as it was right next to the elevator, which made it difficult to sleep. This room had a decent view of the Chicago river. The decor is... More

Was here for a conference. Hadn't stayed here in several years and was pleasantly surprised by the renovations. The rooms are a decent size, nicely appointed and comfortable. Room service was good -- nothing stellar, but definitely decent. Service was excellent. Rooms were cleaned in a timely fashion and absolutely no complaints on the quality of the cleaning. All-in-all, a... More

Stayed at the Hyatt Regency Chicago during a conference at the same facility. The location is good and the service was OK. The room was reasonably up to date and quite clean...even the corners. Sadly, my experience was affected by diryty sheets in the second bed. I was really disappointed in that. I reported it that evening...and again the next... More

Stayed in room 3416 May 10-12, 2013. It was a Regency Club floor. When I booked the room, I used some Hyatt Gold Passport points I had. I was then contacted by the hotel's VIP Manager and he asked if I needed anything for my stay. I just mentioned I needed a room on a high floor with a view.... More

We went to Chicago to celebrate my daughters birthday and to see the Blue Man Group. I booked the room on Priceline for around $80.00 per night. We stayed on the 10th floor and had a nice view of the Chicago River and Lake Michigan. WiFi was available for a small fee and we took advantage of that. Parking was... More

I stayed here 2 years ago and with the renovations I wouldn't even know it's the same hotel. The lobby, the bar and the rooms are a big improvement. The bartenders in the Big Bar were really great but when it was time for them to get ready to leave they didn't even say their shift was ending, I had... More

Our room was a king room on 17th floor with city and river views.   It was quite comfortable and the linens, towels and amenities were good. I received a free day of room internet usage which lasted about 12 hours.  I was told there was problem with the internet in the hotel - the free internet in the lobby... More