I enjoyed the InterContinental because of it location, friendliness of staff, food during meetings and meals, amenities are nice. With that being said what left a bad taste in my mouth and my colleagues was the poor (not an exaggeration) wireless internet. Premium internet is $17.95 and it was so slow I got very little computer work done unless using... More

A great hotel in a great location. The service was exceptional from start to finish and the concierge team were always happy to help. Great gym and pool, however only the pool is free. 8 of us stayed for 4 nights and were still expected to pay extra for use of the gym! The only other problem was the $17.50... More

Very blessed to have stayed here 5 nights on a business trip...great room on the 21st floor with incredible view of the river...room service attentive, prompt and delicious....pool, sauna and fitness center very nice...housekeeping top notch - I left them a note after the first night and they consistently remembered those requests throughout my stay...would be very happy to stay... More

My family and I visited Chicago over Spring Break. We spent the first 5 nights at another hotel on Michigan Ave. After deciding to stay an extra night (so much to see and do!), we walked into the Intercontinental. Great decision! The staff was friendly and helpful. We were given two adjoining rooms on a high floor...what a view! We... More

Perfect location for business or shopping. Service was excellent throughout with genuine smiles from all the staff. Stayed for 4 nights and have only 1 complaint - $17.50 for a nights wifi access. If these hotels do actually incur any costs in providing wifi then include it in the rates, seems to be an easy way to rip customers off... More

We stayed at the InterContinental for an anniversary weekend away & LOVED it! We arrived a few hours ahead of checki-in but Patrick was able to check us right into our room, even gave us a room with a King bed instead of the double they had us in originally. Every one of the staff we met was very friendly... More

Loved my stay at the Intercontinental Chicago: The room in the historic tower was wonderful, the history of the building is intriguing, and the location is hard to beat. What really stood out was the customer service ... always smiling, always friendly, always helpful. Very impressed.

Service was excellent, location was great. Upon arrival asked for 2 double beds, my wife and I and 2 kids 10,11. We and them were falling out of the beds. When ask for a room change, the FD responded that those are the standard double beds. We have stay in dozens of hotels in the USA and Europe. Never a... More

We stayed at this hotel initially because we used hotwire, and this is the hotel it gave us. We loved the experience over all. The location is amazing located right on Michigan street, and a very short walk to State street. The room was very nice and clean, with a very nice lcd tv. The pool is absolutely incredible, and... More