I would never stay here if it wasn't for a convention. It's huge, impersonal, and confusing because the lobby is on Level 3 (but not marked as such) and there are 3 additional levels of meeting rooms not served by the elevators. The guest rooms are old and feature what has to be the world's ugliest wallpaper. I will admit...
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Dear Elsa O,
Thank you for sharing your experience as a guest of our hotel. I am very sorry that we failed to meet your expectations during your visit but appreciate you taking the time to share with us some specifics.
The hotel is in the midst of a multi-year rooms renovation and have recently completed 300 of our guestrooms...
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Great location if you're visiting Chicago for the first time. Within walking distance: movieplex, Chicago lines architectural cruises (A+), bicycle tours, Navy Pier, Millennium Park (the Bean), the Chicago Art Institute and shopping. The hotel is big and busy. CLUB FLOOR: mixed reviews. With other Sheraton's, the club floor has traditionally been quiet business getaway. On this trip, the club...
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Dear Juliec888,
Thank you so much for your review and for taking the time to share your observations, both positive and constructive.
Through the years, our busiess travelers have come to appreciate the club lounge and look to have it available when on leisure travel with their families. Holiday weekends can be especially demanding on the club lounge. My leadership...
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As an avid traveler I have stayed at many hotels including this one on several occasions. What a mistake on this trip! Room wasn't ready for 2 hours, front desk people unhelpful and rude. All they had to say was we will get your room ready to have some food and drink on us and enjoy we will let u...
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Dear Moman2000,
Your review, while difficult to read, is much appreciated. I am very sorry that we failed to meet your expectations during your visit.
We have found that more and more guests are arriving to the hotel before the official check-in period begins and while we will always check-in our guests no matter what time they arrive given that...
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My husband recently had a heart transplant and requires monthly heart biopsy procedures. We have spent several nights at the Sheraton and have been very impressed. The staff is friendly and welcoming, the room is accessible and comfortable, the view is breathtaking! The personal service has been above and beyond our expectations. There is access to the river walk and...
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Dear Terri V,
Your review is very much appreciated....thank you!
Please accept our best wishes for your husband's recovery!
Our location near Lake Shore Drive makes traveling to the University of Chicago convenient and easy while at the same time being near other downtown attractions. I was delighted to read of the positive impression our staff made on you and...
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I got this hotel through a priceline bidding deal. It was close to the Navy Pier and Michigan avenue shopping. The hotel is very large and at the time I was visiting, was hosting many events including a prom, emergency medicine convention and other events. They have a very large amount of conference areas below the lobby.
My husband and...
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Dear fallingleaf21,
Thank you for your review....the details you share are much appreciated.
While we are a convention hotel and host a number of meetings and conventions, we also welcome our individual travelers. We believe our location has appeal for the individual traveler as it is close to many of the attractions Chicago offers to visitors.
You are absolutely correct...we...
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I was able to stay at this hotel due to a conference. I had never been to Chicago before, and loved the location right on the river looking out on Navy Pier. The check in staff helped me with an issue, that made my stay even better! I used the concierge for Pizza recomendation (excellent) activity recommendation (perfect for the...
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Stayed at this hotel during a visit for a holiday. Close enough to the beautiful lights of the magnificent mile of Michigan Avenue. Right next to the water. Convenient location with public transport. Concierge could have been better though, didn't seem to be very helpful. However, they did let m check in early and check out late, which was very...
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We invited three couples to go to chicago and we all had a wonderful time at the Sheraton and will stay there again.
First time staying at Sheraton, and I'm sold! Received superior service from great staff. Upgrading to Club Sheraton was the icing on the cake. Thanks Sheraton for making a business trip seem like a vacation!
Thank you so very much for sharing your recent experience! We are delighted that you enjoyed your first visit to the Sheraton Chicago!
Being on the club level and having access to the lounge does help to add to the overall experience!
The club lounge is a great place to go and enjoy a relaxing breakfast or to unwind at...
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Great location, very helpful staff, great value. The staff was able to accomodate an early check in.
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