Here for a seminar for a few days. This is a big convention hotel and they know how to run it. Got a suite on the 33rd floor that was just fine. All the amenities. The regular rooms seemed a bit tiny so go for the big one if you can. Staff was very nice. Had some chow at Shula's... More

Wow! My stay at the Sheraton Towers in Chicago was fabulous!!! The most memorable aspect of the trip was the service provided in the Sheraton Towers clubhouse on the 33rd floor. Rene and Connie were outstanding host/hostess: Rene was quite amusing and provided outstanding service! Connie was a like "mother hen," eager to please and always available to assist. Connie... More

Stayed here for a conference but should have stayed across the street at Embassy Suites where some of my colleagues stayed. Their hotel was less expensive with a great free breakfast and happy hour. At the Sheraton, the front desk and guest services staff were obviously trained to be polite but were also obviously insincere. I always had the feeling... More

This past weekend I stayed at the Sheraton Chicago Hotel and Towers to celebrate my sister's 50th Birthday. It was a wonderful experience. From entering the hotel on Thursday afternoon the warm and friendly atmosphere was so welcoming. The staff was attentive and polite at every interaction. The rooms were clean and the beds were amazingly comfortable! The location was... More

one of the best hotels I have ever stayed in! I travel for a living and the service I received here was far beyond any experience i have ever had any where else. If you happen to meet Madalyn, give her a hug for me and thank her for your stay!

We attended the restaurant show this week, the hotel was a haven for us. The bell staff, and attendants out front were great- the Lava Bar bartenders terrific. What needs to change a bit, the pricing in Starbucks downstairs- a bit high- and only two people working in the morning with all these convention people getting a coffee before you... More

I stayed here recently as part of a convention for three nights. The hotel was decorated very nice, modern touches and well lit with lots of space. There were two sets of elevators depending on what floor you were on with 3-17 having 6 elevators and 18-34 having 6 elevators. I was on the 27th floor and there rarely was... More

First time going to Chicago and wanted to stay at a convenient location and not pay over $500 for 2 weekend nights. Bid on Priceline and ended up getting it for about $280. The day we were to arrive I called to see about an upgrade (i.e. view/bigger room) and opted for the $60/night upgrade. Our room was on the... More

One person in particular made a wonderful impression. I needed some assistance locating our room and inquired at the Reception Desk. Isaiah Jones went above and beyond in helping me. As busy as he was trying to assist others who were arriving, he took the time to help me with my bags and made sure I was safely in my... More