The Westin Michigan Avenue Chicago (IL): See 862 Hotel Reviews and 141 Photos

Also Known As:: The Westin Michigan Avenue Chicago Hotel Chicago; The Westin Michigan Avenue Chicago Hotel; Westin Michigan Ave Hotel Chicago; Westin Chicago; Chicago Westin; Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611

Phone Number:

Region: United States > Illinois > Chicago > Near North Side

Amenities:

Bar/Lounge Business Centre Fitness Centre Children Activities Pets Allowed Restaurant Room Service Suites Wheelchair access

Hotel Style:

#43 Luxury Hotels in Chicago

#84 Business Hotels in Chicago

Price range (per night): S$267 - 594

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more less

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862 reviews from our community

See which rooms travellers prefer - 103 traveller tips

ammn11

Doha, Qa

Top Contributor

91 reviews

19 hotel reviews

Reviews in 24 cities

27 helpful votes

“A nice stay on magnificent mile of Chicago”

Reviewed 20 May 2013 NEW via mobile

Perfect location for shopper and short stay in downtown Chicago. Easy access to most attraction. SPA is not what we expect, a rather very small one, yet surrounding area has many SPAs to offer. Basically loved the stay there

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NYC_Travel_Lady79

Woodside, New York

Contributor

13 reviews

4 hotel reviews

Reviews in 5 cities

3 helpful votes

“Great location, staff”

Reviewed 20 May 2013 NEW

I just recently went to Chicago for a short trip (by short I mean flew in Saturday left Sunday.) It was really difficult finding a room on weekend that was not expensive but I was able to book at the Westin Michigan Avenue. I have to see from the moment I got out of the cab from the airport, to... More

See 2 more reviews by NYC_Travel_Lady79 for Chicago

Swede40

stamford, ct

Senior Reviewer

9 reviews

9 hotel reviews

Reviews in 9 cities

18 helpful votes

“Is this really a Westin”

Reviewed 19 May 2013 NEW

Wow! I used to go to this hotel all the time with my mom, dad and siblings when I was younger. We all decided to go back for a mini reunion. First of all, the hotel has not changed in 20 years. The rooms are still the same. Secondly, the bathroom was dirty and everything seemed a bit dusty. Two... More

Hi Swede40, Thank you for your feedback. We appreciate your observations, and we will take them into careful consideration to make positive changes for our future. We apologize that your experience was not satisfying, and we hope you try us again after future renovations. Be well, Kristin More

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Brian D

Bonita Springs, Florida

2 reviews

Reviews in 2 cities

2 helpful votes

“Great location but less than heavenly”

Location is excellent but rooms and baths are small and don't come close to the definition of heavenly. One of our three rooms had a nice view of Michigan Avenue but the other two rooms had a view of back alley nothingness. One room had a smoke smell left over from the last guest. We misplaced a purse so searched... More

Hello Brian D, Thank you for bringing this to our attention. We have passed on your concerns t the appropriate departments and we apologize that you did not enjoy your stay. We appreciate this feedback and will use it to improve. Thanks and be well, Kristin More

Campbell R

Reviewer

4 reviews

“Great hotel in stunning location.”

Reviewed 18 May 2013 NEW via mobile

Not sure what earlier reviewer Ron was on, I had a great experience with Westin Michigan Avenue. I arrived at close to midnight to have the desk staff apologies for a double Queen bed room. I was by myself so 2 beds is one more than I need. The room was clean and tidy, everything was in place and working.... More

See 2 more reviews by Campbell R for Chicago

Hello Campbell R, Thank you for taking the time to share your great experience. We are delighted to see that you found our staff to be helpful and a pleasure to work with. We hope you will visit us again soon! Thank you and be well, Kristin More

KC-Louisville

Louisville, Kentucky

1 review

1 helpful vote

“Great Customer Service”

Reviewed 17 May 2013 NEW

I contacted the Reservation Department and spoke to Ms. Raiven Williams regarding some confusion with my hotel registration that was booked via a trade association. Ms. Williams went above and beyond on checking into this situation with the trade association and made sure that I was provided with an answer. Ms. Williams displayed a tremendous commitment to customer service and... More

Was this review helpful? Yes 1

Hello KC-Louisville, Thank you for your kind remarks! We will certainly recognize Raven for her excellent customer service skills, and we are delighted to see that you had a great experience here. We appreciate your feedback and can't wait to welcome you back soon. Be well, Kristin More

Doratheexplorer2011

Lihue, Hawaii

3 reviews

5 helpful votes

“Couldn't have asked for better service!”

Reviewed 16 May 2013 NEW

Upon entering the hotel, I noticed the excitement and buzz from the folks staying there to the team members. Everyone seemed to be very happy to be there. Including me! It was my first time staying in Chicago and I think that this was the perfect place to be. Everything was within walking distance or a short and inexpensive taxi... More

Hi Doratheexplorer20, Along with the fact that I love your username, I'm so happy to read your comment! Thank you for the positive feedback about our hotel and our service. We appreciate your kind remarks, and we hope to welcome you back next time you visit Chicago. Thank you and be well, Kristin More

cruncher25

Chicago, Illinois

“Location, location, location”

Reviewed 15 May 2013 NEW

For me this was a "staycation" but I had a friend from out of town visiting me. I decided that the Westin Michigan Ave was the perfect location for me to play tour guide. I wanted somewhere that would allow us easy access to all that Chicago has to offer and I was right on the money with this location.... More

Hi Cruncher25, Thank you for the amazing review! We are delighted to see that you value our prime location and that you like the look and comfort of our hotel. We can't wait to welcome you back again to create another memorable experience for you. Be well, Kristin More

WiscTraveler078

Middleton, Wisconsin

18 reviews

5 hotel reviews

4 helpful votes

“Very nice hotel in a great location”

Reviewed 13 May 2013

We stayed at the Westin on Michigan Ave for a weekend stay in Chicago and were pleasantly surprised. It's located in the heart of the Miracle Mile right across the street from the Hancock Center and Water Tower Place. When I called about parking I was told they had valet parking, but the price was quite expensive. I was quickly... More

See 4 more reviews by WiscTraveler078 for Chicago

Hi WiscTraveler078, Thank you for your kind review. I'm glad that our service was friendly and accommodating to your requests and that you were pleased with our location. Your feedback is much appreciated. We can't wait to welcome you back next time. Be well, Kristin More

Ron D

New York

5 reviews

“One of the worst Westins period”

Reviewed 12 May 2013

You really have to ask yourself if sometimes the folks at Starwood even care about the properties they include within their program. Take this Chicago Westin for example. Yes, the location is stellar (right on Michigan Ave.), but that's really its only pro. Here's a completely objective breakdown of my experience thus far (I'm currently writing this as guest, and... More

Was this review helpful? Yes 2

Hi Ron, We are very disappointed that you had such a negative experience. This is not something that we take lightly, and please know that you are receiving a genuine response from the social media coordinator. Again, we apologize for the issues you've experienced. We appreciate your Platinum loyalty, and we hope that you'll visit us after renovations. Thank you,... More

1-10 of 862 reviews

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The Westin Michigan Avenue Chicago Reviews

The Westin Michigan Avenue Chicago

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