You can't beat the location of the Westin Michigan Ave- it is located at the base of the Hancock building and within walking distance to great shops! However, we found the hotel to be lacking in updates and the halls and room had an "old" feel. The bathroom was a little dingy and our vent/fan didn't work. Worse were the... More

its okay.. rooms are boring.. sort of stale... But not bad... Lobby is okay... everything is okay... Only real nice part is location....

This was my second time staying at this hotel (for work) and both times I was disappointed. This hotel is definitely not up to the same standards as other Westins. Hallways are dingy and depressing, staff is not very friendly, rooms could use an update. The hotel is definitely in a great location and if you're not spending a lot... More

The best thing about this hotel is the location, its on the base of the John Hancock building, and walking distance to all the shops, museums, river stuff, lake beach, Rush street restaurtants and bars, and 10min max to the subway. Lobby is modern and very nicely set, has its own Starbucks in-house. The rooms are clean and large (At... More

My girlfriend and I had some time to kill so we decided to stay downtown prior to a long flight out the following day and enjoy some of the Chicago flavor. I was a little concerned when the doorman was absent and I wondered if I'd have to abandon the rental car at the curb to check in but another... More

I have stayed at this Westin twice now, and both times I had a very good experience. The hotel itself is quite nice, the lobby has a nice relaxing yet fun feel to it, and the rooms that I stayed in were very nice. The beds were very comfortable and adorned with nice white bedding. This last time we stayed... More

This hotel is close to everything downtown, particularly shopping and restaurants, but you should know that it is outside "the loop" of the downtown area (whatever that is...). Easy walk to the "El" trains as well. The room was on the small side, but very clean overall and nicely decorated. A problem with our air conditioning was fixed immediately. I... More

This was a great trip, the hotel was clean, friendly & pet friendly.

I love Westin properties so I was really disappointed after staying at this one. Let's start with the advantages - the location couldn't be beat. It was within short walking distance of fabulous shopping and restaurants. The restaurant downstairs was very good and had a great bar. The lobby was nice and customer service was prompt. The beds were the... More