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The Westin Chicago River North

4.0 of 5
320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)
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The Westin Chicago River North
Ranked #37 of 164 hotels in Chicago
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815 reviews from our community

Traveller rating
    435
    274
    61
    25
    20
See reviews for
Families
77
 
Couples
183
 
Solo
78
 
Business
372
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Corona, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 18 May 2013 NEW

I created my original review in May, 2012. I gave the hotel exactly "1" star, but only because there was no choice for "0". Note the response of the manager - he indicates that this is not the norm and decries the lack of detail. I have sent details to the hotel repeatedly, and spoken to the reservation and front-desk... More

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Eugene, Oregon
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

On the river and within blocks of some of the best restaurants in Chicago. My room had a river view and was larger than an average size room. Very comfortable with lounge and a chair. My room and the lobby were dark, even on a sunny day. I did have a couple of the best nights of sleep I have... More

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Carmichael, CA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

We "enjoyed" the tyoical Windy City April weather of rain, snow, sleet, wind and more rain during a recent stay in Chicago. This hotel is fairly convenient to Michicagan Ave, Wacker, Hubbard Street...and about 3 blocks from the "L'. It is not exactly easy to find on the first attempt when walking, as the entrance is tucked away on the... More

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See 6 more reviews by CubsWillRock for Chicago
Peter S, General Manager at The Westin Chicago River North, responded to this review
18 May 2013

Dear CubsWillRock, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that our team was able to make such a positive impact on your stay. It was our pleasure to have you as our guest and we hope to welcome you back soon, hopefully when the weather is a bit more ideal.... More

Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 7 May 2013

The view was beautiful ( the river) and everything was perfect except ... I had no time to really wander the streets of Chicago ...I was there working ... Attending a conference ... But the corner river view room was delightful and I really enjoyed my stay.

Was this review helpful? Yes 1
Peter S, General Manager at The Westin Chicago River North, responded to this review
12 May 2013

Dear mjw044, Thank you for taking the time to share your recent experience with us. I’m delighted to hear that you had such a refreshing and renewing stay with us. We hope to welcome you back soon for another refreshing visit, this time with a little more time for leisure! Be Well, Peter S. More

Houston, TX
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 May 2013

We stayed three nights at this property in April and I have been thinking of what to write. It is a wonderful location and we enjoyed our stay. We thought that the staff was helpful, and the room was very clean. Other people who have written reviews on Trip Advisor mentioned the dark rooms and the difficulty controlling the room... More

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Peter S, General Manager at The Westin Chicago River North, responded to this review
12 May 2013

Dear HooHokie, Thank you for taking the time to share with us the gift of feedback. I am saddened to see that we were not able to meet your full expectations during your recent visit with us, but I’m happy to see that you did overall enjoy your stay. On behalf of the entire team here at The Westin Chicago... More

Dayton, Ohio
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 May 2013

My parents and I spent an extended weekend in Chicago and chose to stay at the Westin Chicago River North after reading Trip Advisor reviews. We we NOT disappointed. From the moment we arrived, we were pleasantly greeted by Tee, who, without us asking, upgraded us to deluxe corner river view rooms just across the hall from each other on... More

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Peter S, General Manager at The Westin Chicago River North, responded to this review
12 May 2013

Dear cab5, Thank you for taking the time to share your recent experience with us. I’m truly delighted to hear how much you enjoyed your recent stay with us. Both Tonasha and Lisa are wonderful ambassadors for our property and brand. We’re very lucky to have the two of them interacting with and assisting our guests on a daily basis.... More

Scottsdale, Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 May 2013

My husband and I stayed for 3 nights on a weekend getaway. We had a standard room on the 5th floor with a river view. The bed was very comfortable and bathroom was extra large with a HOT shower and lots of water pressure with a choice of rain shower or hand shower. There was a single serve coffee maker... More

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Peter S, General Manager at The Westin Chicago River North, responded to this review
4 May 2013

Dear Icecream22, Thank you for taking the time to share the details of your recent visit with us. It sounds like you two had quite a busy schedule while you were here and I’m delighted to hear that we were able to be to play a part in your recent Chicago experience. We hope to welcome you back for another... More

Baltimore, Maryland
Top Contributor
145 reviews 145 reviews
27 hotel reviews
Reviews in 65 cities Reviews in 65 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 May 2013

Stayed at this hotel for just one night for a business trip, and this hotel was great for a business traveler. Obviously very nice, very clean, big big rooms and bathrooms, and very quiet, I didn't hear anything from inside my room. The staff was also super friendly. One of the things I liked the most was that there were... More

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See 2 more reviews by jlp306 for Chicago
Peter S, General Manager at The Westin Chicago River North, responded to this review
4 May 2013

Dear jlp306, Thank you for taking the time to share your recent experience with us. It’s truly refreshing to hear how much you enjoyed your visit with us. It was a pleasure to have you as our guest and we most certainly look forward to welcoming you back the next time your travels bring you to Chicago. Be Well, Peter... More

Boulder, Colorado
1 review
3 of 5 stars Reviewed 30 April 2013

The fitness center instructor was great. Prepared a detailed workout plan for me and spent an hour or so teaching me how to train. On the other hand, charging $15 a day for internet access is cheesy. I just came from Turkey, and stayed in a $40 a day hotel that had excellent, free wireless (as it is at Motel... More

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Peter S, General Manager at The Westin Chicago River North, responded to this review
4 May 2013

Dear John A, Thank you for taking the time to share with us the gift of feedback. I’m happy to hear that Sam was able to make an impact on your stay with us and I am deeply apologetic for the issues that you had encountered while you were here. The feedback that you have so kindly provided us with... More

Sacramento, California
1 review
5 of 5 stars Reviewed 29 April 2013

April, 2013 experience: spacious room and bath, HVAC not noisy, bed comfortable with soft pillows, extra blanket, top quality gym and trainer, great location for downtown, easy access to cabs and trains. Top experience of an experienced traveler. No conflicts of interest to report.

Was this review helpful? Yes
Peter S, General Manager at The Westin Chicago River North, responded to this review
12 May 2013

Dear DrGNR, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that you think so highly of our property and that we rank amongst the best travel experiences you've had during your travels. It is quite an accomplishment for us to receive such high praise from such a seasoned traveler and we... More

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Additional Information about The Westin Chicago River North

Also Known As:
The Westin Chicago River North Hotel
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Westin Chicago
Chicago Westin
Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotels in Chicago
#27 Business Hotels in Chicago
#37 Family Hotels in Chicago
Price range (per night): S$294 - 770
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
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The Westin Chicago River North
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