This hotel has fantastic facilities. The rooms are comfortable and modern, with good televisions, showers, comfortable beds, and clean decor. The conference facilities, lobby, recreational areas, and everything are top-notch, as would be expected from a Westin. The service, is a bit less. Check-in took forever, with only two people working the desk, and seeming to take a very long... More

I loved the room and the skill and attitude of the trainer Sam in the fitness center. We were comfortable and well taken care of. The proximity to the downtown area made almost all of our destinations a simple stroll. Great stay!

Having just stayed 4 nights, we thoroughly enjoyed our stay. Chicago is a great city and the Hotels is well located within the city centre within walking distance of many of the main attractions such as Miracle mile and millennium park. Getting around Chicago is not difficult, we used public transport buses and the L train, all of which are... More

While the hotel is in a great location and has views of the river a friendly and helpful staff . I found the bathroom to be disappointing . The original plumbing fixtures(25-30 yrs old) still exists and needs to be updated. The toilet in our room was not bolted down to the floor and rocked back and forth when you... More

I stayed in the with a friend from the 5th -9th of April. I couldn't say enough for the hotel. The check in was so fast and our room was beautiful. The lock on our bathroom door got stuck shortly after we checked in. My friend was stuck in the bathroom but she was fine. The hotel maintence staff delt... More

This hotel is located in the heart of River North, near theaters,good restaurants and bars, 2or 3 blocks to the loop and Michigan Ave. The lobby is beautiful and there is a very nice bar and delicious sushi there. The staff is awesome, they made me feel special, the bedroom and the bathroom are big and the bed is very... More

I stayed at Westin River North in February. To be fair, location is very convenient, lobby is nice - rooms are ok (bathroom definitely on the old side). It'd deserve a good rating in principle But my experience has been extremely disappointing: arrived there on a Sunday evening (around 7pm) after a long intercontinental flight. Checked in just to discover... More

Great service, accommodations are superb. Staff is friendly.

Stayed here as part of a convention in early April. Conveniently located to dining and shopping although in the mornings it's not easy to find a quick breakfast/coffee house nearby. I had a partial view of the river from my room. The room was standard for a business hotel and the bed was comfortable, but somewhat soft for my tastes.... More