This is a great hotel, in a great location. The staff is what makes this hotel shine. From Marianne at the front desk to Heidi at the bar and Kira who does everything in between. They make it a joy to stay there. Highly Recommended !!
Beautiful lobby with way overpriced items in the gift shop and restaurant. Parking was free and they had a free shuttle to and from the banquet hall (there for a wedding).
I'm not sure what the deal was with the breakfast buffet but there were hardly any items on the buffet.
The rooms were nice but missing outlets. Had to...
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I stay regularly at this hotel when travelling to Crystal Lake on business. I have stayed at others (Hampton Inn, Comfort Inn and Suites), which are all OK, but I prefer the Holiday Inn for service and facilities.
The hotel is comfortable, has a good restaurant and good facilities including pool, fitness center, laundry room, conference rooms and even a...
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Thank you so much for your kind review of our hotel. We appreciate that you stay with us and especially want to thank you for your nice comments on our staff. We pride ourselves on going above and beyond our customers expectations and are thrilled that we have been able to make your stays enjoyable. Thanks again and have a...
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Went there for a wedding on Dec. 3, 2011 and stayed over. The room was clean and typical. The reception was very nice. The restaurant was nice - we had breakfast there the following morning. The staff was friendly and attentive. My only problem was the club at the facility. It's called FML.
After the wedding a lot of us...
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Please accept my apologies for any inconveniences this may have caused you. It is unfortunate that your companion was not granted access into the club.
While FML is inside the Holiday Inn, it is owned and operated by a separate entity and those decisions would be made by FML Management.
I would like to point out however, that when it...
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We booked a 2 day workshop for Commercial Finance Training and the accomdations offered and delivered were exceptional. From Marla helping our Company facilitate the days plan with food and beverage to the ease of breakfast, lunch, and dinner for our attendee’s this Hotel hit it out the park. We are in the process of booking our December event again.
We are thrilled that you enjoyed the accomodations and we will be certain to recognize Marla for making an impact on your event.
Thanks agin, we look forward to hosting your group again!
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My wife and I stayed here for two nights while visiting the Chicago area. Check in and check out was hassle free and the staff were friendly, including the restaurant personnel where we had breakfast one morning. The room was clean and the bed was very comfortable. The only negative comment, but it wouldn't keep me from staying there again,...
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Thank you so much for the very nice comments about our hotel. We pride ourselves on having some of the best staff in the industry.
You will be happy to know that very shortly, we will be upgrading to the new high definition flat panel TV's as part of our ongoing upgrades.
I hope you will come back soon and...
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The Greeter/host- Sabha was an outstanding help- What a Winderful Employee- He could not have been nicer- or more helpful. He was the only one who knew his directions. We Arrived for a Golf Outing, and he drove us-helped us with our bags too. Customer service Top Notch-some of the other employees there...not so much. Hope this company knows they...
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Thank you so much for the fantastic comments about our Bellman Sabah. We most certainly do realize what an asset he is to our organization. I will be certain to recognize and thank him for being recognized in your comments. Thanks for staying with us.
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Excellent fitness room but the hours are constraining......should be open 24 hours. The front desk often has no one there, but they are always close by and I haven't had to wait too long. The suites on the 5th floor are roomy, clean, and comfortable, but a microwave would be helpful. The giant suite, room 505, is a little bit...
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Thank you so much for your wonderful comments about our staff. We work very hard to continually get better and deliver the service that you are entitled to and expect.
We have asked our housekeeping department to increase the frequency in which we deep clean our suites to try to address your concerns.
Again, thanks for your comments and for...
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A few notes:
- This hotel has a night-club on site that seemed to attract a lot of rowdy people pretty late into the night. Familes might want to be conscious of this. My car was vandalized during the busiest night at the club, and there were broken beer bottles in the lot that same morning.
- I booked to...
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Please accept our apologies that you felt you were treated differnetly because you booked through Hotwire. Unfortunately, when you purchase a room through a third party, we are somewhat limited and must abide by the conditions of the reservation that you purchased. With that said, it is truly unfortunate that sometimes some unruly people can spoil it for others. We...
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We were in Illinois for a baseball tournament the week of August 3rd thru 7th and this hotel came highly recommended from Crystal Lake Travel. Upon arrival, I had to wait several minutes to even get the attention of a desk attendant to check in and then had to listen while they discussed the previous guest. I also overheard a...
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As you stated in your comment, we do thank you for bringing forward your comments. It is generally not the policy of the hotel to trade compensation for complaints, rather it is our goal to always try to make it right by correcting the problem. I does sound like management did attempt to address your concerns and it is regrettable...
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23 Reviews
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